Amber Abel
Palm Coast,FL
Summary
Results-driven operations and customer service leader with extensive experience in team management, staff training, inventory control, cash handling, scheduling, and business operations. Proven ability to lead teams, improve efficiency, exceed performance goals, and deliver exceptional customer experiences in fast-paced environments. Strong background in hospitality, retail, food service, and operational leadership.
Overview
7
7
years of professional experience
Work History
Server Trainer
Best Bet Casino
Saint Augustine, FL
01.2025 - 01.2026
- Delivered exceptional food and beverage service in a high-volume poker room while maintaining a professional, engaging guest experience.
- Built strong relationships with players and guests, creating repeat business through outstanding customer service and attention to detail.
- Processed food and beverage orders, POS transactions, cash handling, and end-of-shift reconciliation with accuracy and efficiency.
- Coordinated with dealers, bartenders, kitchen staff, and floor supervisors to ensure seamless service in a fast-paced gaming environment.
- Selected by management to train and onboard new hires on service standards, POS systems, cash handling, compliance procedures, and guest interaction.
- Mentored team members, monitored training progress, and helped maintain consistent service standards and team performance.
Car Salesperson
Hoover CDJR
Moncks Corner, SC
01.2024 - 05.2024
- Assisted customers in selecting vehicles based on needs, budget, and lifestyle while delivering exceptional customer service.
- Conducted vehicle presentations, test drives, and product demonstrations to highlight features and benefits.
- Generated and followed up on sales leads through phone calls, referrals, and customer relationship management.
- Negotiated pricing, financing, warranty and trade-in options to successfully close sales.
- Maintained knowledge of inventory, promotions, and manufacturer programs to provide accurate product information.
- Consistently met sales goals while building long-term customer relationships and repeat business.
Store Manager
Papa Johns
Mount Pleasant, SC
06.2023 - 01.2024
- Led daily store operations, managing staff, scheduling, and shift performance in a fast-paced, high-volume environment.
- Recruited, trained, coached, and developed team members to exceed customer service and sales goals.
- Oversaw inventory management, ordering, labor costs, and operational expenses to maximize profitability.
- Managed cash handling, daily deposits, payroll, and end-of-day financial reconciliation with accuracy.
- Ensured compliance with food safety standards, company policies, and operational procedures.
- Built a positive team culture while resolving customer concerns and maintaining high guest satisfaction.
- Implemented promotional campaigns to increase sales and enhance customer engagement.
General Manager of Operations
Masters Of Turf
Charleston, SC
04.2019 - 05.2023
- Directed daily business operations, overseeing sales, installation scheduling, project execution, and customer satisfaction.
- Recruited, trained, and managed sales teams, installers, and office staff to drive productivity and performance.
- Developed client relationships, generated new business opportunities, and closed residential and commercial sales projects.
- Managed budgets, payroll, vendor relationships, inventory, and operational expenses to maximize profitability.
- Oversaw project timelines, quality control, and installation standards to ensure on-time completion and customer satisfaction.
- Implemented business strategies, marketing initiatives, and operational improvements that increased revenue and efficiency.
Skills
- Workforce Management
- Staff Training & Development
- Inventory Management
- Cash Handling & Bank Deposits
- Scheduling & Payroll
- Performance Management
- Policy Implementation
- Strategic Planning
- Expense Tracking
- POS Systems
- Marketing & Sales
- Conflict Resolution
Timeline
Server Trainer
Best Bet Casino
01.2025 - 01.2026
Car Salesperson
Hoover CDJR
01.2024 - 05.2024
Store Manager
Papa Johns
06.2023 - 01.2024
General Manager of Operations
Masters Of Turf
04.2019 - 05.2023