Kylee Southard
Waxahachie,TX
Summary
Results-driven Retail Supervisor with proven expertise in inventory management and sales enablement. Handles routine operations efficiently and addresses problems proactively. Highly experienced in fast-paced retail work and skilled at coordinating both customer-facing and back-end functions.
Overview
5
5
years of professional experience
Work History
Certified Server Trainer
Olive Garden
07.2023 - 11.2023
- Enhanced server efficiency by conducting comprehensive training sessions on menu knowledge and customer service techniques.
- Ensured seamless integration of new hires into the team through effective onboarding processes, including orientation sessions and shadowing opportunities.
Server
Olive Garden
05.2023 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Cashier
HEB
12.2022 - 05.2023
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Learned duties for various positions and provided backup at key times.
Drive-up and Go Manager
Safeway
08.2021 - 08.2022
- Cross-trained existing employees to maximize team agility and performance.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Backup Front End Manager
Safeway
06.2020 - 08.2020
- Oversaw cashier operations, loans, and running the customer service desk.
- Scheduled personnel according to skill sets and coverage needs, and made adjustments to meet unexpected demands.
Cashier
Safeway
12.2019 - 06.2020
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Courtesy Clerk
Safeway
04.2019 - 12.2019
- Enhanced customer satisfaction by providing efficient bagging and carryout services.
- Maintained cleanliness of store premises, resulting in an inviting shopping environment for customers.
Education
High School Diploma -
AIM High School
Snohomish, WA06.2019
Skills
- Customer Service Excellence
- Adaptability
- Attention to Detail
- Workforce Management
- Problem-Solving
- New Hire Training
Timeline
Certified Server Trainer
Olive Garden
07.2023 - 11.2023
Server
Olive Garden
05.2023 - 07.2023
Cashier
HEB
12.2022 - 05.2023
Drive-up and Go Manager
Safeway
08.2021 - 08.2022
Backup Front End Manager
Safeway
06.2020 - 08.2020
Cashier
Safeway
12.2019 - 06.2020
Courtesy Clerk
Safeway
04.2019 - 12.2019
High School Diploma -
AIM High School
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