Amber Akins
Bonifay
Summary
Housekeeping Supervisor with expertise in staff training, quality control, and conflict resolution. Proven track record of maintaining high standards and enhancing guest satisfaction through effective management of housekeeping operations.
Overview
5
5
years of professional experience
Work History
Housekeeping Supervisor
Flamingo hotel and tower
Panama City Beach
03.2024 - 11.2025
- Supervised daily operations of housekeeping staff at a luxury hotel.
- Trained new employees on cleaning procedures and safety protocols.
- Inspected guest rooms for cleanliness and adherence to standards.
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Managed inventory of cleaning supplies and equipment for efficient use.
- Coordinated with maintenance for timely repairs and room readiness.
- Addressed guest complaints regarding housekeeping services promptly.
- Maintained records of room assignments, special requests from guests and status of vacant and occupied rooms.
- Investigated customer complaints regarding housekeeping services and took appropriate action to resolve them.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Coordinated with other departments within the hotel to ensure a smooth flow of operations.
- Performed periodic deep cleaning tasks in order to maintain high hygiene standards.
Housekeeper
Summer Condos
Panama City Beach
04.2021 - 11.2024
- Maintained cleanliness of guest rooms and common areas in luxury condos.
- Managed laundry services, ensuring fresh linens and towels for guests.
- Collaborated with team members to uphold high cleaning standards daily.
- Utilized cleaning supplies and equipment safely and effectively throughout the property.
- Reported maintenance issues promptly to ensure guest satisfaction and comfort.
- Conducted regular inspections of facilities to identify cleaning needs or improvements.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
Assistant Manager
Dollar General Store
Caryville
02.2023 - 06.2024
- Assisted in daily operations and coordinated team schedules effectively.
- Supported management in training new employees on company policies.
- Communicated with customers to address inquiries and resolve issues promptly.
- Maintained inventory records and ensured stock availability for sales team.
- Managed customer service inquiries and complaints in a timely manner.
- Supervised daily operations including scheduling shifts, assigning duties.
- Monitored employee attendance records, timekeeping, and payroll information.
- Ensured compliance with safety regulations and company policies.
- Resolved conflicts between team members in an effective manner.
- Created reports on sales trends, inventory levels, and financial data.
- Conducted regular performance reviews for employees to identify areas of improvement.
Cook
Tom Thumb Food Stores
Cottondale
04.2022 - 03.2023
- Prepared fresh ingredients for daily meal preparations and menu items.
- Maintained cleanliness and organization in kitchen and food storage areas.
- Operated kitchen equipment, including ovens, grills, and fryers safely.
- Followed recipes and standard procedures for consistent meal preparation.
- Monitored food quality and freshness in accordance with safety standards.
- Assisted in inventory management by tracking stock levels of ingredients.
Education
High School Diploma -
Central High
Springfield, Mo05-1998
Skills
- Staff training
- Quality inspection
- Inventory management
- Cleaning procedures
- Safety protocols
- Customer service
- Problem solving
- Conflict resolution
- Effective communication
- Report generation
- Regulatory compliance
- Customer service-focused
Timeline
Housekeeping Supervisor
Flamingo hotel and tower
03.2024 - 11.2025
Assistant Manager
Dollar General Store
02.2023 - 06.2024
Cook
Tom Thumb Food Stores
04.2022 - 03.2023
Housekeeper
Summer Condos
04.2021 - 11.2024
High School Diploma -
Central High