Manuel Arroyo

• Supervised daily housekeeping operations to ensure cleanliness and safety standards were consistently met.
• Trained and mentored staff on efficient cleaning techniques and proper use of equipment.
• Implemented quality control measures to enhance overall cleanliness and guest satisfaction.
• Coordinated inventory management, ensuring adequate supplies for housekeeping tasks at all times.
• Developed schedules for housekeeping staff to optimize workflow and coverage across facilities.
• Conducted regular inspections of rooms and common areas to maintain high hygiene standards.
• Resolved guest complaints promptly, enhancing overall service quality and experience.
• Collaborated with management to develop training programs focused on best practices in housekeeping services.
• Conducted regular room inspections to verify compliance with housekeeping standards.
• Placed orders for housekeeping supplies and guest toiletries.
• Communicated repair needs to maintenance staff.

• Supervised daily cleaning operations to ensure high standards of cleanliness and organization.
• Trained and mentored housekeeping staff on best practices and safety protocols.
• Developed and implemented efficient scheduling systems to optimize workforce productivity.
• Conducted regular inspections of facilities to maintain compliance with health and safety regulations.
• Coordinated inventory management of cleaning supplies and equipment for operational efficiency.
• Resolved guest complaints promptly, enhancing overall satisfaction with housekeeping services.
• Led team meetings to communicate expectations, provide feedback, and foster collaboration among staff.
• Analyzed workflow processes to identify areas for improvement, driving continuous operational enhancements.
• Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
• Worked with front desk to respond promptly to all guest requests.
• Trained and mentored all new personnel to maximize quality of service and performance.
• Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
• Completed schedules, shift reports, and other business documentation.
• Increased employee performance through effective supervision and training.
• Investigated guest complaints and resolved issues to increase customer satisfaction and establish trust.
• Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
• Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.
• Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
• Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.

• Supervised custodial staff to ensure cleanliness and safety standards across campus facilities.
• Developed training programs for new custodial employees, enhancing team performance and efficiency.
• Implemented inventory control procedures for cleaning supplies, reducing waste and costs.
• Coordinated daily work schedules to optimize workflow and meet facility maintenance requirements.
• Conducted regular inspections of campus buildings to identify areas needing improvement or repair.
• Collaborated with facility management to address urgent maintenance issues promptly and effectively.
• Established safety protocols for custodial operations, promoting a safe working environment for staff.
• Provided ongoing feedback and mentorship to custodial team members, fostering professional development and growth.
• Enhanced team productivity through consistent training and guidance for all staff members.
• Established key relationships with vendors, negotiating favorable terms on contracts for supplies and services as needed.
• Ensured high standards of cleanliness, maintaining a safe and hygienic environment for all building occupants.
• Managed budgets responsibly, tracking expenditures and identifying opportunities for cost reduction where possible.

Sweep and mop floors.

· Clean buildings by emptying trash, sweeping, and cleaning surfaces.

· Clean and disinfect location.

· Use cleaning solutions to remove stains and clean surfaces.

· Clean windows, glass partitions, and mirrors, using soapy water or other cleaners, sponges, and squeegees.

· Dust furniture and scrub surfaces clean.

· Clean and service restrooms with mops and disinfectants.

· Trim shrubbery, plant flowers, and apply pesticides.

· Move heavy equipment and furniture.

· Identify and report possible repairs.

· Fix minor plumbing leaks.

· Landscaping activities surrounding building.

· Spray insecticides and fumigants to prevent insect and rodent infestation.

· Perform related job duties as needed/assigned

• Proactively identified potential security risks within the facility, taking necessary steps to mitigate any issues before they became larger problems.
• Collaborated with other facility personnel to coordinate maintenance projects and address potential safety hazards promptly.
• Handled emergency situations with a calm demeanor, leading the team to respond effectively and restore normal operations promptly.
• Conducted regular inspections of facilities to identify areas requiring additional attention or improvement.
• Improved custodial efficiency by implementing a thorough and organized cleaning schedule.
• Coordinated schedules effectively between multiple shifts, ensuring seamless transitions and maintaining continuity of custodial operations.
• Assigned job duties and monitored performance against objectives.
• Trained and mentored new staff on cleaning and safety protocols.