Amber Alanis
Fountainwood
Humble,TX
2027
years of professional experience
Friendly and customer-focused professional with experience in food and beverage service, retail, and sales. Skilled in providing excellent customer service, upselling products, handling cash and POS transactions, multitasking, and communicating with customers. Experienced in fast-paced environments and committed to creating a welcoming, positive experience for every guest.
Work History
Server
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and ensured timely service for guests.
- Collaborated with kitchen staff to optimize food preparation processes.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new team members on menu offerings and service standards.
- Supported inventory management by monitoring stock levels of supplies and equipment.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Sales Associate
- Assisted customers in selecting flooring options based on style and budget preferences.
- Demonstrated product features and benefits to enhance customer understanding and satisfaction.
- Provided support in inventory management, ensuring accurate stock levels for flooring materials.
- Collaborated with team members to maintain a clean and organized sales floor environment.
- Participated in training sessions to improve sales techniques and product knowledge continuously.
- Built relationships with customers to encourage repeat business.
Customer Service Representative
- Assisted customers with product questions and purchases promoting satisfaction levels.
- Handled returns and exchanges while keeping precise inventory records.
- Worked together with teammates to enhance store displays and presentation.
- Operated cash register transactions with accuracy and managed end-of-day reconciliation.
- Addressed customer inquiries regarding products, services, and company details.
- Improved customer satisfaction by quickly resolving issues and providing reliable information.
Education
- Nursing
Skills
Strong work ethic
Exceptional customer service
Cash handling
Guest engagement
Hospitality service expertise
Memory retention
High volume dining
Team collaboration
Sales expertise
Sales techniques
Task prioritization
Multitasking and organization
Timeline
Server
Fountainwood
2023 - CurrentRead More
Sales Associate
Flooring Department
2023 - 2025Read More
Customer Service Representative
Dillards Department Store
2021 - 2023Read More
Lone Star College
from Nursing
Read More