Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Amber Alexander

Palatka,FL

Summary

Adept at managing high-stress situations and excelling in customer service, I significantly enhanced loyalty and sales at Alorica. My expertise spans critical thinking and Microsoft Excel, ensuring efficient problem-solving and data management. Proven in mentoring and streamlining processes, I bring a track record of fostering customer satisfaction and operational excellence.

Overview

15
15
years of professional experience

Work History

Customer Service Representative

Alorica
Orlando, FL
05.2024 - 08.2025
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Data Entry Clerk

Work From Home
Orlando Fl
09.2010 - 02.2019
  • Completed data entry tasks with accuracy and efficiency.
  • Followed established procedures to enter and process data correctly.
  • Organized, sorted, and checked input data against original documents.
  • Scanned documents and saved in database to keep records of essential organizational information.
  • Entered data into various computer systems accurately using Microsoft Office Suite.
  • Verified accuracy of data entered into system to produce error-free reports.
  • Sorted documents and maintained organized filing process.
  • Maintained strict confidentiality of sensitive client information, ensuring compliance with industry regulations and company policies.

Education

Associate In Engineering Technology - Digital Communications And Media

St. John’s River State Collage
Palatka, FL

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Conflict resolution
  • Complaint handling
  • Microsoft Excel

Languages

English
Elementary

Timeline

Customer Service Representative

Alorica
05.2024 - 08.2025

Data Entry Clerk

Work From Home
09.2010 - 02.2019

Associate In Engineering Technology - Digital Communications And Media

St. John’s River State Collage
Amber Alexander