TAJAHRELLE JEFFERY-DAVIS
Laveen
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
17
17
years of professional experience
Work History
Call Center Representative
Verizon Center
Seattle
11.2021 - 08.2024
- Contacts individuals or businesses with overdue accounts to recover payments, negotiate payment plans, and resolve financial issues while maintaining professionalism
- Account Management: Maintain accurate records of all communications and payment arrangements.
- Problem Resolution: Investigate payment issues, resolve disputes, and provide information on financial options.
Setup Crew Member
Kso Global
Seattle
11.2014 - 08.2018
- Setup and tear down stage setting.
- Lighting and sound.
Cooking
Washington state fair
Seattle
09.2010 - 10.2017
- Worked different food stations all throughout the fair.
- Managed Souvenir Booths.
- Monitored ride.
- Sold tickets and bracelets.
Armed Security Officer
Boeing
Puyallup
08.2012 - 01.2016
- Monitored facility access and enforced security protocols to ensure safety.
- Collaborated with law enforcement during emergency situations to maintain order.
- Conducted regular patrols to identify and address potential security threats.
- Responded promptly to alarms and incidents, documenting actions taken.
Sales Rep Customer Service
T-Mobile
Auburn
02.2008 - 10.2010
- Sold phones, and phone plans.
- Stocked and checked inventory.
- Conducted market research to identify new sales opportunities and trends.
- Delivered product presentations to educate clients on features and benefits.
- Managed customer inquiries efficiently and provided timely solutions.
Education
High School Diploma -
Fountain Fort Carson High School
Fountain, CO 06-2007
Skills
- Hard-working
- Determined
- Good with numbers
- Team player
- Problem Solver
- Respectful
- Communicates well with others
- Customer relationship management
Timeline
Call Center Representative
Verizon Center
11.2021 - 08.2024
Setup Crew Member
Kso Global
11.2014 - 08.2018
Armed Security Officer
Boeing
08.2012 - 01.2016
Cooking
Washington state fair
09.2010 - 10.2017
Sales Rep Customer Service
T-Mobile
02.2008 - 10.2010
High School Diploma -
Fountain Fort Carson High School