Amber Archibeque
Albuquerque,NM
Summary
Accomplished Customer Service Representative with a proven track record at Alliance Data, adept in conflict resolution and critical thinking. Excelled in high-stress situations, enhancing customer loyalty through empathetic engagement and effective problem-solving. Skilled in data entry and call management, consistently achieving increased customer satisfaction and repeat business.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
T-Mobile
06.2022 - 04.2024
Customer Service Representative
Alliance Data
06.2013 - 02.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Associate Of Engineering -
Central New Mexico Community College
Albuquerque, NMCDL -
Central New Mexico Community College
Albuquerque, NM08.2022
High School Diploma -
Digital Arts And Technology
Albuquerque, NM03.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Client Relations
- Call Management
Timeline
Customer Service Representative
T-Mobile
06.2022 - 04.2024
Customer Service Representative
Alliance Data
06.2013 - 02.2021
Associate Of Engineering -
Central New Mexico Community College
CDL -
Central New Mexico Community College
High School Diploma -
Digital Arts And Technology