Online Banking System Assistant
Open To Work
Amber Aspelin
Tutor.com
Aberdeen,SD
Work Preference
Work Type
Full Time
Location Preference
Remote
Important To Me
Work-life balanceWork from home optionPaid time offPaid sick leaveHealthcare benefitsCareer advancement
9
years of professional experience
Customer-focused Banking Professional with over four years of experience in analyzing data and implementing digital banking solutions. Skilled in identifying patterns and transforming complex information into actionable recommendations that enhance customer experience. Collaborates effectively across functions to optimize processes and leverage technology for improved operational efficiency.
Work History
Online Banking System Assistant
2 Years 5 Months- Partner cross-functionally to implement and enhance digital banking products, translating business needs and customer feedback into effective solutions and supporting the rollout of capabilities such as SavvyMoney and Integrated Card Management/Card Controls.
- Analyze operational data, quarterly reporting, and customer survey feedback to identify trends, strengths, gaps, and opportunities for improvement across digital banking offerings.
- Identify and streamline manual processes through technology and automation while developing SOPs and documentation to improve efficiency, consistency, and knowledge sharing.
- Translate complex technical and operational information into clear, accessible communications and training materials for audiences with varying levels of technical expertise.
Tutor
4 Years- Utilized digital tools to track student progress and adapt instructional methods accordingly.
- Provided homework assistance using specific curriculum and materials.
- Motivated students towards learning and studying to build self-confidence and reduce fear of failure.
- Provided one-on-one tutoring sessions, tailoring instruction to meet the specific needs of each student while promoting independent learning skills.
Owner
2 Years- Developed unique cupcake recipes, enhancing product offerings and customer satisfaction.
- Oversaw inventory management, optimizing supply chain processes for cost efficiency.
Online Banking System Specialist
1 Year 2 Months- Partner cross-functionally to implement and enhance digital banking products, translating business needs and customer feedback into effective solutions and supporting the rollout of capabilities such as SavvyMoney and Integrated Card Management/Card Controls.
- Analyze operational data, quarterly reporting, and customer survey feedback to identify trends, strengths, gaps, and opportunities for improvement across digital banking offerings.
- Identify and streamline manual processes through technology and automation while developing SOPs and documentation to improve efficiency, consistency, and knowledge sharing.
- Translate complex technical and operational information into clear, accessible communications and training materials for audiences with varying levels of technical expertise.
Loan Documentation Processor
1 Year- Processed loan documents for accuracy and compliance, ensuring timely approvals.
- Monitored regulatory changes, updating documentation practices accordingly.
- Managed high-volume workload without sacrificing quality, prioritizing time-sensitive tasks effectively to meet deadlines.
- Safeguarded sensitive client information by adhering to strict security protocols while managing electronic records and databases.
Substitute Teacher
1 Year 4 Months- Collaborated with teachers to ensure continuity of education during absences.
- Coordinated with school staff to address student behavioral and academic challenges.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
eTeller & eBanker
1 Year 8 Months- Assisted with a large-scale system conversion by attending in-depth trainings and compiling information to create training materials.
- Processed customer transactions accurately and efficiently to enhance service quality.
- Assisted customers with account inquiries, ensuring prompt resolution and satisfaction.
Flag Corp Instructor
4 Years 4 Months- Designed and implemented choreography for competitive performances, enhancing visual appeal and team cohesion.
- Evaluated individual and group performances, providing constructive feedback to facilitate improvement.
- Collaborated with music directors to synchronize routines with musical selections, optimizing performance impact.
- Organized practice schedules, ensuring efficient use of time and resources for all participants.
- Promoted a positive team culture by emphasizing respect, commitment, and collaboration among members.
Education
B.S - Science in Education
Skills
Customer Experience & Feedback Insights
Data Analysis & Reporting
Qualitative & Quantitative Analysis
Root Cause Analysis & Problem Solving
Trend & Pattern Identification
Process Improvement & Automation
Product Operations & Implementation
Cross-Functional Collaboration
Stakeholder Communication & Knowledge Management
AI Tools & Emerging Technology
Timeline
Online Banking System Assistant
BankWest, Inc
04.2024 - CurrentRead More
Owner
Rofayes Cupcakes
07.2023 - 07.2025Read More
Online Banking System Specialist
BankWest, Inc
02.2023 - 04.2024Read More
Tutor
Tutor.com
09.2022 - CurrentRead More
Loan Documentation Processor
BankWest, Inc
02.2022 - 02.2023Read More
Substitute Teacher
Aberdeen Public School District
11.2020 - 03.2022Read More
eTeller & eBanker
BankWest, Inc
06.2020 - 02.2022Read More
Flag Corp Instructor
Aberdeen Public School District
06.2017 - 10.2021Read More
Northern State University
B.S from Science in Education
Read More