Amber Austin
Douglasville,GA
Summary
High-energy sales and customer relations professional well-versed in communicating with different individuals and negotiating successful solutions. Focused on offering superior support and meeting all production targets. Creative in applying robust solutions that enhance loyalty, promote retention and support revenue objectives. Skilled in leadership functions such as training and mentoring new associates.
Overview
11
11
years of professional experience
Work History
Salesperson
Waffle House
Douglasville , Georgia
02.2014 - 02.2025
- I was a salesperson for Waffle House, I helped upsale to get more sales for the company, I had to have great personality to help myself and Waffle House make money and I served them there food.
- Resolved customer complaints promptly and efficiently.
- Reset store displays for special events and seasonal merchandise changes.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Sparked social conversations with customers to provide friendly atmosphere and smooth shopping experience.
- Listened to customer needs to identify and recommend best products and services.
- Greeted and assisted customers to foster positive experiences.
- Maintained accurate records of customer interactions and transactions.
- Recognized security risks to properly handle situations.
- Operated register, handled cash and processed credit card transactions.
- Provided personalized service to build relationships with customers.
- Identified customer needs by asking questions and advising on best solutions.
- Recruited, hired and trained new hires to optimize profitability.
- Counted cash, made change, and stored coupons to keep organized and balanced cash register drawer.
- Developed and implemented strategies to meet sales quotas.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
GED -
West Ga Technical
Waco, GA03-2015
Skills
- Cross-selling products and services
- Customer care
- Follow-up communications
- Customer relationship building
- Customer engagement
- Customer service
- Relationship building
- Up-selling
- Active listening
Languages
English
Professional
Timeline
Salesperson
Waffle House
02.2014 - 02.2025
GED -
West Ga Technical