Amber Baca
Littleton,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Senior Mortgage Loan Processor
Zionsbancorporation
03.2020 - 07.2023
- Reviewed financial statements and contacted institutions and customers to clarify details.
- Processed mortgage loan applications accurately and successfully for over 6 years.
- Coordinated closing process with attorneys, title companies, and government clerks.
Sales Representative
Home Advisor
12.2018 - 03.2020
- Managed customer accounts to secure customer satisfaction and repeat business.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
Mortgage Loan Processor
HCL
02.2016 - 12.2018
- Handled any conditions sent from underwriting departments.
- Utilized exceptional customer service, coordination and organization in person and via phone with all parties involved to obtain all required documentation, process transactions and resolve issues.
- Ensuring all files meet audit and quality review standards.
Server/Manager of Operations
NoNo's Cafe
08.2006 - 02.2020
- Trained servers on order management, food service quality and how to build rapport with guests.
- Welcomed and greeted guests before presenting special menu items to clients.
- Led team of servers to consistently meet customer service and sales targets.
Education
Esthetician License - Master Aesthetician
New Dimensions Beauty Academy, Inc.
Parker, CO05.2019
High School Diploma -
Heritage High School
Littleton, CO05.2000
Skills
- Loan processing
- Product and Service Knowledge
- Marketing and sales
- Customer service
- Unifi and Encompass
Timeline
Senior Mortgage Loan Processor
Zionsbancorporation
03.2020 - 07.2023
Sales Representative
Home Advisor
12.2018 - 03.2020
Mortgage Loan Processor
HCL
02.2016 - 12.2018
Server/Manager of Operations
NoNo's Cafe
08.2006 - 02.2020
Esthetician License - Master Aesthetician
New Dimensions Beauty Academy, Inc.
High School Diploma -
Heritage High School