Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Amber Bacardi

Student
San Marcos,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification

Work History

Front Desk Hospitality Team Member

Temecula Vail Lake KOA
Temecula, CA
05.2021 - 07.2022
  • Used internal software to process reservations, cancellations, check-ins and check-outs.
  • Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Took reservations over phone and in person for guests and provided confirmation information.
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.

Nanny

Private Family Client
Escondido, CA
01.2021 - 06.2022
  • Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
  • Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
  • Developed games and activities using arts and crafts to support learning and verbal skills.
  • Worked with parents to develop and implement discipline programs to promote positive behavior.

Food and Beverage Carts Shift Lead

Legoland California
Carlsbad, CA
06.2018 - 11.2020
  • Maintained stock levels of cups, lids, straws and condiments throughout shift.
  • Limited portion sizes and used garnishes to control food costs.
  • Trained new staff members on company policies and procedures.
  • Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.

Education

High School Diploma -

Classical Academy High School
Escondido, CA
08.2016 - 06.2020

Associate of Arts -

Palomar College
San Marcos, CA
06.2020 - Current

Skills

Problem-solving skills

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Accomplishments



  • That same year, while I was editor-in-chief, our staff won the highly esteemed 2019 Yearbook Pacemaker Award. Our book was 1 of 20 schools to win in the country, and 1 of only 3 schools in California to win: http://studentpress.org/nspa/2019-yearbook-pacemaker-winners/
  • I was one of the editors-in-chief of volume 13 of my high school's yearbook, The Chronicle, and our staff won the 2019 Student Journalist Impact Award: http://jea.org/wp/blog/2019/04/09/2019-impact-award-winners/

Certification

California Child Abuse Mandated Reporter Online General Training

Timeline

California Child Abuse Mandated Reporter Online General Training

10-2021

Front Desk Hospitality Team Member

Temecula Vail Lake KOA
05.2021 - 07.2022

Nanny

Private Family Client
01.2021 - 06.2022

Associate of Arts -

Palomar College
06.2020 - Current

Food and Beverage Carts Shift Lead

Legoland California
06.2018 - 11.2020

High School Diploma -

Classical Academy High School
08.2016 - 06.2020
Amber BacardiStudent