Amber Bacardi
Student
San Marcos,CA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Front Desk Hospitality Team Member
Temecula Vail Lake KOA
Temecula, CA
05.2021 - 07.2022
- Used internal software to process reservations, cancellations, check-ins and check-outs.
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Took reservations over phone and in person for guests and provided confirmation information.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
Nanny
Private Family Client
Escondido, CA
01.2021 - 06.2022
- Organized extracurricular schedules for sports and classes and provided safe transportation to different events.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Developed games and activities using arts and crafts to support learning and verbal skills.
- Worked with parents to develop and implement discipline programs to promote positive behavior.
Food and Beverage Carts Shift Lead
Legoland California
Carlsbad, CA
06.2018 - 11.2020
- Maintained stock levels of cups, lids, straws and condiments throughout shift.
- Limited portion sizes and used garnishes to control food costs.
- Trained new staff members on company policies and procedures.
- Supported and assisted team members in handling guest inquiries and requests and in resolving guest complaints.
Education
High School Diploma -
Classical Academy High School
Escondido, CA 08.2016 - 06.2020
Associate of Arts -
Palomar College
San Marcos, CA 06.2020 - Current
Skills
Problem-solving skills
Time management
Housekeeping
File management
Office management
Cash Handling
Training and mentoring
Hospitality service expertise
Guest services
Accomplishments
- That same year, while I was editor-in-chief, our staff won the highly esteemed 2019 Yearbook Pacemaker Award. Our book was 1 of 20 schools to win in the country, and 1 of only 3 schools in California to win: http://studentpress.org/nspa/2019-yearbook-pacemaker-winners/
- I was one of the editors-in-chief of volume 13 of my high school's yearbook, The Chronicle, and our staff won the 2019 Student Journalist Impact Award: http://jea.org/wp/blog/2019/04/09/2019-impact-award-winners/
Certification
California Child Abuse Mandated Reporter Online General Training
Timeline
California Child Abuse Mandated Reporter Online General Training
10-2021
Front Desk Hospitality Team Member
Temecula Vail Lake KOA
05.2021 - 07.2022
Nanny
Private Family Client
01.2021 - 06.2022
Associate of Arts -
Palomar College
06.2020 - Current
Food and Beverage Carts Shift Lead
Legoland California
06.2018 - 11.2020
High School Diploma -
Classical Academy High School
08.2016 - 06.2020