Amber Baker
Durham,NC
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and streamlining feedback processes at KBI Pharmaceutical. Excelled in problem-solving and active listening, significantly improving customer satisfaction. Skilled in critical thinking and adept at handling high-stress situations, demonstrating professionalism and empathy to resolve disputes effectively.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
CVS Pharmacy
Raleigh, NC
07.2014 - 06.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
KBI Pharmaceutical
Durham, NC
06.2009 - 06.2014
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Associate Of Business Administration - Administrative Assistance And Secretarial Science
Penn Foster Career School
Scranton, PA08.2010
HSD - Business
Northern High School
Durham, NC06.2008
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Accomplishments
Administration Assistant Associate Degree from Penn Foster
Timeline
Customer Service Representative
CVS Pharmacy
07.2014 - 06.2024
Customer Service Representative
KBI Pharmaceutical
06.2009 - 06.2014
Associate Of Business Administration - Administrative Assistance And Secretarial Science
Penn Foster Career School
HSD - Business
Northern High School