Amber Baker
Raleigh,NC
Summary
A motivated, detail-oriented professional with a strong foundation in medical billing and coding, seeking a remote entry-level position. While specialized in medical office administration, I am open to exploring a variety of administrative, customer service, and data-entry roles. Adept at managing tasks independently, ensuring accuracy in all work, and supporting efficient office operations. Strong communicator and problem solver, ready to contribute to a virtual team and support seamless workflows.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Camping World
12.2023 - 07.2024
Quality Assurance and Training Specialist
Camping World
01.2022 - 12.2023
- Monitoring and grading incoming calls to maintain quality assurance standards
- Responsible for delivering insightful coaching feedback to agents
- Delivering engaging training sessions, providing materials, and assessing participant progress
Customer Service Representative
Camping World
04.2021 - 12.2021
- Provided excellent customer service by answering questions, resolving issues, and offering product information, maintaining high satisfaction ratings
- Handled a high volume of calls efficiently, addressing complex transactions and technical problems with quick, effective solutions
- Worked with team members and used CRM systems to track interactions, identify trends, and improve processes for better efficiency and customer retention
Collections Representative
Regional Acceptance
09.2020 - 04.2021
- Managed collection efforts by contacting customers to resolve overdue accounts, negotiating payment plans, and ensuring timely recovery of outstanding balances
- Maintained compliance with regulations and company policies while delivering clear communication and providing exceptional customer service to address payment concerns
Assistant Store Manager
Cricket Wireless
02.2020 - 10.2020
- Assisted in overseeing daily store operations, including managing inventory, handling customer inquiries, and ensuring adherence to company policies and procedures
- Supported the Store Manager in supervising staff, training new employees, and fostering a positive team environment
- Monitored sales performance and operational metrics, implementing strategies to drive revenue growth, optimize store performance, and maintain high standards of customer service
Education
Associate Degree - Medical Office Administration Billing and Coding
Pitt Community College
12.2023
Skills
- Account updating
- Live Chat Support
- Professional telephone demeanor
- Data collection
- Customer education
- Stress management
- Payment processing
- Quality assurance controls
- Medical terminology
- Medical billing and coding
- Office administration
Certification
CPC-A (Certified Professional Coder - Apprentice), American Academy of Professional Coders (AAPC), 2023
Timeline
Customer Service Representative
Camping World
12.2023 - 07.2024
Quality Assurance and Training Specialist
Camping World
01.2022 - 12.2023
Customer Service Representative
Camping World
04.2021 - 12.2021
Collections Representative
Regional Acceptance
09.2020 - 04.2021
Assistant Store Manager
Cricket Wireless
02.2020 - 10.2020
Associate Degree - Medical Office Administration Billing and Coding
Pitt Community College