Amber Baker
Madison,OH
Summary
Dynamic professional with a proven track record at OhioGuidestone, excelling in case management and relationship building. Expert in developing comprehensive plans that drive positive client outcomes. Skilled in documentation and reporting, with a strong focus on problem-solving and organizational growth, ensuring compliance and effective service delivery.
Overview
10
10
years of professional experience
Work History
Case Manager
OhioGuidestone
Painesville, OH
04.2025 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
Director of Operations
DeJohn Funeral Homes
Willoughby Hills, OH
02.2016 - 05.2019
- Managed daily operations in various departments, facilitating smooth coordination and task execution.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
Education
Kent State University
Ashtabula, OHSkills
- Problem-solving
- Case management
- Time management
- Case documentation
- Organization and multitasking
- Relationship building
- Documentation and reporting
Timeline
Case Manager
OhioGuidestone
04.2025 - Current
Director of Operations
DeJohn Funeral Homes
02.2016 - 05.2019
Kent State University