Amber Bannon
Wichita,KS
Summary
Proactive and meticulous Assistant Manager with over 10 years of experience in the Service industry. Proficiencies in inventory control, staff training and development, and customer service. Customer-oriented team player with expertise generating optimal customer satisfaction levels.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
09.2011 - 08.2014
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new service employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Fuel Assistant Manager
Dillions
10.2014 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Trained new service employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Cooperated with coworkers to improve customer experience and manage storefront.
Education
High School Diploma -
T. R. Robinson High School
Tampa, FL06.2010
Skills
- Customer service
- Money handling
- Team leadership
- Inventory management
- Decision-making
- Staff training and development
- Computer skills
Certification
Receiver Certification, 2016- present
Timeline
Fuel Assistant Manager
Dillions
10.2014 - Current
Shift Manager
McDonald's
09.2011 - 08.2014
High School Diploma -
T. R. Robinson High School
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