Amber Barnes
Frisco,TX
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Life Service Representative
State Farm
Richardson, Texas
07.2019 - 04.2021
- Assisted with billing inquiries for life insurance claims and policies via phone and/or email
- Ensured proper documentation was received and reviewed for claim determination
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Ability to handle high levels of call volume from customers and State Farm employees
- Assigned to mentor new hires during first 6 months of employment
Auto Claims Desk Adjuster
Progressive
Dallas, Texas
01.2018 - 07.2019
- Conducted research, gathered information from multiple sources and presented results
- Negotiated with claimants to settle claims
- Issued payouts to claimants
- Documented all findings in concise reports
- Documented vehicle damage and submitted photographs and in-depth reports to claims department for effective processing
Disability Claims Representative
Cigna
Plano, Texas
01.2017 - 12.2018
- Read over insurance policies to ascertain levels of coverage and determine whether claims would receive approvals or denials
- Reviewed new files to determine current status of injury claim and to develop plan of action
- Reviewed questionable claims by conducting agent and claimant interviews to correct omissions and errors
- Evaluated original investigation reports and documents to resolve secondary concerns
- Researched claims and incident information to deliver solutions and resolve problems
Education
Associate of Arts - Business Management
Collin College
McKinney, TexasHigh School Diploma -
John B Connally High School
Austin, TexasSkills
- Efficient and Detail-Oriented
- Data Entry and Maintenance
- Calm and Professional Under Pressure
- Verbal and Written Communication
- Multitasking and Prioritization
Certification
- All Lines Adjuster License - 9/16/2021 - 12/31/2023
Timeline
Life Service Representative
State Farm
07.2019 - 04.2021
Auto Claims Desk Adjuster
Progressive
01.2018 - 07.2019
Disability Claims Representative
Cigna
01.2017 - 12.2018
Associate of Arts - Business Management
Collin College
High School Diploma -
John B Connally High School