Amber Bautista
Mount Prospect,IL
Summary
Results-driven retail leader with 4 years’ experience in high-volume and premium retail environments. Proven ability to deliver operational excellence through precise inventory management, back-of-house optimization, and data-informed decision-making, while maintaining a guest-first mindset. Recognized for developing high-performing teams through coaching, training, and clear communication. Has a strong track record of driving KPI performance, achieving a sustained 20% increase in new member sign-ons in prior role.
Overview
3
3
years of professional experience
Work History
Specialist
Apple
Schaumburg, Illinois
10.2025 - Current
- Customer Satisfaction & Employee Engagement: Fostered meaningful customer connections through personalized support, contributing to higher satisfaction and engagement across the store team.
- NPS Score Improvement: Established buyer confidence by leveraging product knowledge to provide personalized recommendations - earning 20+ personal promoters.
- Personal Development: Maintained a productive working environment through effective communication and feedback with peers.
- Operations Support: Operated efficiently under high volume, delivering over 1,000 products to thesales floor with an average run time of one minute while managing online pickups and cancellations.
Product Operations Lead
Lululemon
Rosemont, Illinois
01.2025 - 11.2025
- Back Room Operations: Directed all back-of-house operations, including inventory processing, restocking, order fulfillment, and outgoing shipments to guarantee inventory accuracy week over week
- Space and Supplies Management: Maintained organization of two off-site areas to optimize store space and updated supply stock lists weekly.
- Team Building and Development: Oversaw team interviewing, onboarding, and monthly product trainings. Developed pathways for team members aspiring to be POLs, curating a group of predecessors.
- Sales Strategy: Monitored sales data and directed strategies to promote sell-through by informing visual merchandising shifts, product pricing, and sales events.
- Client Relationship Management: Managed store’s bulk buying programs, which contributed 15% of stores’ weekly sales.
Guest Experience Lead
Lululemon
Rosemont, Illinois
08.2023 - 12.2024
- Performance Analyst: Reviewed store performance metrics and updated thecheck-in board daily to identify improvement opportunities.
- KPI Driver: Spearheaded a new strategy in the store's email capture approach - leading to a sustained 16% increase in email capture, and aligned store KPI with region standards.
- Floor Supervisor: Assessed floor coverage, technical product education, guests interactions, product levels, and store presentation to ensure optimal guest experience.
- Team Development: Provided in-the-moment feedback and coaching to support team members' growth
- Company Culture: Cultivated a fun and productive work environment through verbal recognition, written recognition, and team challenges
- Team Building: Participated in hiring and training processes to strengthen team cohesion
Community Specialist
Lululemon
Rosemont, Illinois
07.2023 - 08.2023
- Community Outreach and Event Planning: Hosted events in collaboration with the local studios to connect with the local community and reach new customers.
- Team Bonding: Organized team workout classes with local instructors.
- Product Promotion: Drove corporate initiatives through the store’s outreach systems and product-seeded items to partnered ambassadors.
Educator
Lululemon
Rosemont, Illinois
12.2022 - 07.2023
- Guest Service & Support: Welcomed guests and attended to their unique needs through specialized product recommendations and education.
- Payment Processing: Trained on all stores and online sales points, including register tills, online fulfillment, and MPOS.
- Training: Mentored new hires and oversaw their onboarding training.
- Operations Support: Participated in morning and night inventory processing.
Education
GED -
College of DuPage
Glen Ellyn, IL08.2021
Skills
- Visual merchandising
- Order fulfillment
- Sales strategy
- Employee training and development
- Team building and leadership
- Performance analysis
- Operational efficiency
- Microsoft Office proficiency
- Data visualization skills
- Accountability and self-management
- Collaboration and adaptability
Languages
English
Native/ Bilingual
Spanish
Professional
Timeline
Specialist
Apple
10.2025 - Current
Product Operations Lead
Lululemon
01.2025 - 11.2025
Guest Experience Lead
Lululemon
08.2023 - 12.2024
Community Specialist
Lululemon
07.2023 - 08.2023
Educator
Lululemon
12.2022 - 07.2023
GED -
College of DuPage