Hi, I’m
Camila Arias
Miami,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
years of professional experience
Work History
Apple
Specialist
08.2024 - Current
Job overview
- Introduced customers to Apple Vision Pro through engaging demo experiences, which contributes to team success in achieving Apple’s quarterly goals for end of Q4 and beginning of Q1.
- Guided customers in finding products tailored to their needs, conducting in-depth product demonstrations, and educating them on key features and benefits using the Personalized Shopping tool.
- Promoted Apple services such as iCloud, Apple TV+, Apple Music, and Apple Arcade, increasing awareness.
- Introduced customers to new features like Apple Intelligence, enhancing their understanding and maximizing product use.
- Followed all company policies and procedures to deliver quality work.
- Improved customer satisfaction rates through proactive problem-solving.
Kemper
Auto Claims Adjuster
06.2019 - 01.2021
Job overview
- Hired as an auto claims adjuster trainee and promoted to claims adjuster level I within 3 months
- Issued payouts to claimants.
- Documented all findings in concise reports.
- Examined photographs and surveillance and any other documents relating to claims.
- Conduct investigations for property damage, collision, comprehensive losses, personal injuries and bodily injuries
- Correspond with insureds, medical specialists, attorneys, agents, witnesses, and claimants to collect information
- Assess the value of a claim and identify fraudulent claims
- Utilize skip tracing software to locate responsible parties involved in a loss.
Assurant Specialty Property
P&C Claims Adjuster
05.2016 - 01.2019
Job overview
- Hired as a claims associate (grade 6) and promoted to claims examiner (grade 7) within ten months of hiring date
- Worked in a team setting, providing clients assistance throughout the entire claims process delivering exceptional customer service
- Actively assisted on the CAT teams for: Hurricane Matthew, Hurricane Harvey, Hurricane Irma
- Conducted claim investigations including but not limited to recorded statements, securing public records, and analyzing report findings
- Examined claim forms and other records to confirm coverage for loss or damage
- Entrusted with an authority up to $3,000 for settling claims
- Recognized and documented subrogation and salvage opportunities and refer accordingly.
- Documented all findings in concise reports.
- Issued payouts to claimants.
ICO Uniforms
Sales Support
07.2013 - 05.2016
Job overview
- Managed back orders department
- Ensured excellent customer service through delay in processing
- Provided clients with status of order throughout process
- Offered new fashion forward uniform styles for our clients, once prior styles were discontinued
- Built strong relationships with vendors to provide the best merchandise to the client.
Old Navy
Sales Associate
09.2011 - 06.2013
Job overview
- Proactively acknowledged, greeted and assisted customers in the store
- Offered customers with exemplary and timely service
- Managed the register in accordance with POS guidelines
- Processed shipments and ensured all merchandise was represented on the floor
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Managed returns, exchanges and refunds in accordance with store policy.
- Engaged with customers to build rapport and loyalty.
- Met and exceeded weekly sales goals.
Tommy Hilfiger
Visual Merchandising Intern
07.2012 - 12.2012
Job overview
- Visual Merchandising
- Worked with store managers and PVH representative to implement new displays, promotions and store layout changes in the Macys store.
- Monitored and replenished display inventory and restructured according to available stock in the Macys store.
- Managed aesthetically pleasing displays to showcase company products and increase sales.
- Enhanced overall store appearance by applying careful consideration to product and display locations.
The Home Depot
Sales Associate
03.2011 - 09.2011
Job overview
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed opening and closing procedures.
- Assisted customers with selection of products .
- Maintained a high level of customer service.
- Responsible for seasonal merchandise displays which attracted repeat business.
Burlington Stores, Inc
Cashier
09.2008 - 03.2011
Job overview
- Stock merchandise out on the floor .
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Berkeley CollegeNew York, NY
Bachelor of Applied Science (B.A.Sc from Marketing and Management
03.2012
Skills
- Customer Experience
- Management
- Damage Mitigation
- Property Adjusting
- Property Claims
- Claims File Management Processes
- Microsoft Word
- Active Listening
- Claims Negotiation
- Microsoft Excel
- Visual Merchandising
- Shrinkage
- Store Operations
- Verify Data
Timeline
Specialist
Apple
08.2024 - Current
Auto Claims Adjuster
Kemper
06.2019 - 01.2021
P&C Claims Adjuster
Assurant Specialty Property
05.2016 - 01.2019
Sales Support
ICO Uniforms
07.2013 - 05.2016
Visual Merchandising Intern
Tommy Hilfiger
07.2012 - 12.2012
Sales Associate
Old Navy
09.2011 - 06.2013
Sales Associate
The Home Depot
03.2011 - 09.2011
Cashier
Burlington Stores, Inc
09.2008 - 03.2011
Berkeley College
Bachelor of Applied Science (B.A.Sc from Marketing and Management
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