Summary
Overview
Work History
Education
Skills
References
Timeline
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Amber Baxter

Madisonville,ky

Summary

Hardworking employee with customer service, multi-tasking, and time management abilities. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges in various environments. Seeking entry-level opportunities to expand my skills while facilitating company growth.

Overview

17
17
years of professional experience

Work History

Production Technician

Metalsa Structural Products
Hopkinsville, KY
03.2023 - Current
  • Operated automated machines used in the assembly line according to established procedures.
  • Inspected finished products for defects before packing them for shipment.
  • Ensured that all safety protocols were followed during the production process.
  • Collaborated with team members to identify and resolve production issues in a timely manner.
  • Troubleshot mechanical and electrical problems associated with the manufacturing process.
  • Collaborated with team members to achieve daily goals and objectives.

Production Associate

Carhartt RCV
Hanson, KY
06.2014 - 05.2024
  • Maintained quality standards throughout the manufacturing process.
  • Provided input on possible improvements for streamlining production methods.
  • Loaded, unloaded, and moved raw materials using hand trucks or pallet jacks.
  • Managed multiple tasks simultaneously in a fast-paced environment.
  • Practiced safe and hazard-free work environments in line with company standards.
  • Maintained cleanliness of work area, equipment and supplies used in picking process.
  • Monitored stock levels of warehouse supplies such as boxes, packaging materials and labels.
  • Loaded boxes onto conveyor belts for sorting into correct shipping destinations.
  • Organized stock on shelves in an orderly fashion for efficient retrieval.
  • Inspected and verified shipments for accuracy and quality assurance.
  • Picked orders according to customer specifications, utilizing order sheets, pick lists, and item numbers.
  • Assembled boxes or other containers for packing goods prior to shipment.

Customer Service Representative

Royal Brass & Hose
Madisonville, KY
11.2007 - 06.2014
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Resolved customer complaints promptly and efficiently.
  • Developed positive relationships with customers through friendly interactions.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Answered customer inquiries via phone, email, and chat.
  • Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Education

High School Diploma -

Madisonville North Hopkins High School
Madisonville, KY
06-1997

Skills

  • customer account management
  • payment processing
  • discrepancy resolution
  • financial documentation
  • inquiry handling
  • customer service
  • Microsoft Office
  • Sales tickets/invoicing
  • Digital Postal Meter
  • Payment Collection/application to customer account
  • Basic office equipment operation

References

  • Crystal Bradford, Carhartt, 270-871-8738
  • Laura Morrow, Carhartt, 270-875-6730
  • Stacy Brown, Royal Brass & Hose, 270-821-8150

Timeline

Production Technician

Metalsa Structural Products
03.2023 - Current

Production Associate

Carhartt RCV
06.2014 - 05.2024

Customer Service Representative

Royal Brass & Hose
11.2007 - 06.2014

High School Diploma -

Madisonville North Hopkins High School

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Amber Baxter