Amber Belen
Lansing
Summary
Dynamic customer service professional with experience at HZ CNAC, adept at payment processing and conflict resolution. Recognized for enhancing customer loyalty through empathetic complaint resolution and maintaining a welcoming environment. Proven ability to manage cash effectively while thriving in high-pressure situations, ensuring a seamless customer experience.
Overview
10
10
years of professional experience
Work History
Customer Service Cashier/Tag and Title Clerk
HZ CNAC
08.2015 - 02.2025
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
GED -
Everett High School
Lansing, MI01-2004
Skills
- Customer service
- Payment processing
- Cash management
- Point of sale
- Conflict resolution
- Inventory management
- Data entry
- Customer relationship management
Timeline
Customer Service Cashier/Tag and Title Clerk
HZ CNAC
08.2015 - 02.2025
GED -
Everett High School
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