Amber Bender
Henderson,KY
Summary
Flexible hard working ready to learn something new and contribute to team success.
Overview
21
21
years of professional experience
21
21
years of post-secondary education
Work History
Patient Registration Coordinator
Healthcare Resource Solutions Deaconess Henderson
Henderson, KY
11.2019 - 11.2021
- Served as a link between management and employees by handling questions to help resolve work-related questions.
- Conducted new employee orientation to introduce employees to policies, culture, and objectives.
- Collected and organized documents and supplies.
- Completed employee performance evaluations to identify deficiencies and recommended improvement.
- Documented information, created reports and generated tracking files.
- Managed scheduling and payroll for a team of 20 staff in a busy medical facility.
- Utilized active listening skills to quickly resolve patient and employee concerns.
- Tracked employees on best practices and protocols while managing teams to maintain optimal productivity.
Insurance Verification Specialist
Methodist Hospital
Henderson, KY
02.2001 - 11.2019
- Assured timely verification of insurance benefits prior to patients procedures and appointments.
- Updated patient and insurance data and input changes in to company computer system.
- Followed specific security rules and guidelines to protect patient medical records and payment card information.
- Instructed patients on amounts covered under their current insurance plan in easy to understand terminology.
- Collected patient copays,deductibles, co insurance and out of pocket amounts.
- Maintained strong knowledge of basic medical terminology to better understand services and procedures.
- Performed verification of medicare, medicaid, and numerous commercial plans.
- Contacted other medical facilities to confirm medical histories and prevent inaccurate diagnosis.
- Obtained authorization and precertification from patients insurance for schedule test or surgeries.
- Called patients to schedule outpatient testing appointments consistently double-checking information and availability.
- Answered 20 average daily phone calls to schedule appointments and address patient inquiries.
- Updated patient financial information to promote accurate record keeping.
- Managed incoming calls, including taking messages and directing callers to personnel.
- Helped patients complete paperwork and explained process and procedures.
Education
High School Diploma -
Henderson County High School
Henderson, KY 08.2000 - 06.2021
Skills
Insurance practices
Interdepartmental collaboration
Healthcare operations
Verbal and written communication
Organizational skills
Multitasking ability
Decision making
Process improvements
Documentation
Active listening
Conflict resolution
Schedule management
Customer Service
Medical terminology
Timeline
Patient Registration Coordinator
Healthcare Resource Solutions Deaconess Henderson
11.2019 - 11.2021
Insurance Verification Specialist
Methodist Hospital
02.2001 - 11.2019
High School Diploma -
Henderson County High School
08.2000 - 06.2021