Amber Benincasa
Rochester,MI
Summary
Sales associate with over 2 years of experience in customer service and retail environments. Proven ability to enhance customer satisfaction through effective communication and problem-solving skills. Committed to driving positive outcomes and contributing to team success. Strong interpersonal skills facilitate the resolution of customer concerns efficiently.
Overview
7
7
years of professional experience
Work History
Customer Experience Manager
Five Below
Rochester Hills, Mighigan
10.2022 - 04.2024
- Designed strategies for resolving common complaints from customers quickly and efficiently.
- Developed customer service policies and procedures to ensure a consistent and positive experience.
- Monitored customer service performance metrics and created reports for senior management review.
- Trained and mentored new team members to promote productivity, accuracy, and friendly customer service.
- Prepared documentation, reports, and logs to identify and manage sales metrics and support process driven activities.
- Handled incoming calls from customers regarding product inquiries or orders.
- Opened facility daily and prepared areas for service.
- Organized and delegated tasks to staff members for closing activities such as restocking shelves, cleaning, and organizing merchandise.
- Conducted daily sales reports to analyze performance and ensure accuracy of financial records.
- Reconciled cash registers at the end of each shift and ensured that all funds were properly accounted for.
- Maintained a clean work environment by delegating cleaning duties among staff members during closing shifts.
Sales Lead Manager
Dollar General
Bay City, MI
08.2019 - 11.2022
- Provided customer service to ensure satisfaction.
- Facilitated the completion of all necessary paperwork related to sales transactions.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Managed inventory levels by placing orders as needed.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Assisted with the training of new sales associates.
- Opened facility daily and prepared areas for service.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Sales Associate
Dunham’s
Bay City, MI
01.2017 - 01.2018
- Greet and assist, on average, 100 customers a day with directions, questions, and merchandise.
- Managed all cash transactions accurately within the POS system.
- Serves customers promptly and knowledgeably.
- Maintained cleanliness of store environment including floors, windows, displays.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Processed returns, exchanges, and refunds in accordance with company policies.
Education
diploma - mathematics, history
Joseph’s and Mary’s homeschool
Houghton lake, MI01.2017
Skills
- Written and verbal communication
- Organizational skills
- Collaboration
- Customer service
- Task delegation
- Training and mentoring
- Team leadership
- Relationship management
- Reliability
- Performance metrics
Timeline
Customer Experience Manager
Five Below
10.2022 - 04.2024
Sales Lead Manager
Dollar General
08.2019 - 11.2022
Sales Associate
Dunham’s
01.2017 - 01.2018
diploma - mathematics, history
Joseph’s and Mary’s homeschool