Amber Berg
Deer River,MN
Summary
Dynamic and compassionate healthcare professional with a proven track record at long term care facilities, enhancing patient satisfaction through exceptional care and efficiency. Skilled in electronic charting and patient relations, I excel in team collaboration and critical thinking, consistently ensuring patient safety and confidentiality. Dependable, self motivated, and hard working.
Overview
10
10
years of professional experience
1
1
Certification
Work History
CSR
Arrowhead Promotions
Grand Rapids, MN
10.2024 - Current
- Managed high call volumes, maintaining a professional demeanor during peak hours and effectively multitasking in a fast-paced environment.
- Demonstrated empathy and active listening skills, resulting in a higher rate of customer satisfaction and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Dental Assistant
Deer River Dental Clinic
Deer River, MN
11.2022 - 02.2023
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
Resident Assistant
Northland Counseling Center
Grand Rapids, MN
03.2021 - 01.2022
- Attended, participated, and contributed to monthly staff meetings addressing resident needs.
- Served as an approachable resource for residents seeking advice or assistance with personal or academic issues.
- Responded to room transfers, incident reports, and maintenance requests.
- Managed front desk operations during assigned shifts, assisting visitors with inquiries while maintaining accurate records of residence hall activities.
- Cared for Adult foster care residents.
CNA
Karla Trast
Grand Rapids, MN
01.2016 - 01.2018
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
CNA
Diamond Willow Assisted Living
Grand Rapids, MN
03.2015 - 01.2016
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
Education
Diploma -
Berg Homeschool
Deer River, MN05.2010
Skills
Patient intake procedures
Dental office administration
Patient data gathering
Patient relations
Electronic Charting
Data confidentiality measures
Team collaboration
Analytical and Critical Thinking
Self-Motivated
Data Entry
Dependable and Responsible
Excellent Communication
Good Telephone Etiquette
Teamwork and Collaboration
Certification
CNA
Timeline
CSR
Arrowhead Promotions
10.2024 - Current
Dental Assistant
Deer River Dental Clinic
11.2022 - 02.2023
Resident Assistant
Northland Counseling Center
03.2021 - 01.2022
CNA
Karla Trast
01.2016 - 01.2018
CNA
Diamond Willow Assisted Living
03.2015 - 01.2016
Diploma -
Berg Homeschool