Amber Bettis
Harrah
Summary
Versatile front desk receptionist skilled in managing customer inquiries and fostering positive client relationships. Known for delivering exceptional service and resolving issues promptly, contributing to a welcoming environment and efficient operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Telemarketer
Wolf River Electric
Isanti
03.2026 - Current
- Conducted outbound calls to potential customers to promote services.
- Engaged with clients to answer questions and provide product information.
- Maintained accurate records of customer interactions in CRM system.
- Greeted customers in a friendly, professional manner on the phone.
Front Desk Receptionist
Comfort Inn and Suite
Harrah
08.2022 - 02.2023
- Greeted and welcomed guests with a friendly demeanor.
- Coordinated room bookings and check-in/check-out processes efficiently.
- Maintained cleanliness and organization of the front desk area.
- Assisted guests with information about local attractions and services.
- Handled guest complaints and resolved issues promptly and courteously.
- Processed payments and managed cash transactions accurately.
- Answered incoming calls, redirected callers to the appropriate personnel or department, and took messages.
- Greeted customers warmly and made them feel welcome.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Assisted with scheduling appointments for clients and visitors.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
CNA
Wolfe living cemter
Harrah
02.2017 - 11.2022
- Assisted residents with daily living activities and personal hygiene needs.
- Monitored vital signs and reported changes to nursing staff promptly.
- Maintained cleanliness and safety in resident living areas and common spaces.
- Supported residents during physical therapy sessions as directed by healthcare providers.
- Documented resident progress and care activities accurately in electronic records.
- Communicated effectively with residents, families, and multidisciplinary team members.
- Trained new staff on proper caregiving techniques and facility protocols.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Answered patient call lights promptly and responded to requests appropriately.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Reported changes in patient conditions to registered nurse or physician.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Monitored food intake and output as directed by nursing staff.
- Provided emotional support to family members during difficult times.
- Transported residents within the facility as needed.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Recognized signs, symptoms of abuse, neglect and reported them per policy.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
- Educated patients on self-care techniques that would help them maintain their independence.
- Assisted in preparing meals according to prescribed diets while monitoring food consumption levels.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with shaving, bathing, and oral hygiene to promote healthy habits and overall wellness.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Helped residents walk with or without self-help devices.
- Observed and reported unusual symptoms and changes to charge nurse.
Education
GED -
Shawnee Adult Learning Center
Shawnee, OK04-2016
Skills
- Outbound calling and telemarketing
- Customer engagement and service
- CRM management
- Sales promotions and strategies
- Conflict resolution
- Appointment scheduling
- Data entry
- Time management
- Effective communication
- Team collaboration
- Problem solving
- Adaptability
- Attention to detail
- Email and telephone etiquette
- Prospecting and telemarketing
- Telemarketing expertise
- Account management
- Inbound call management
- Customer database maintenance
- Outbound and inbound calls
- Call documentation
- Cold calling
Certification
- medical coding and billing Certificate
Timeline
Telemarketer
Wolf River Electric
03.2026 - Current
Front Desk Receptionist
Comfort Inn and Suite
08.2022 - 02.2023
CNA
Wolfe living cemter
02.2017 - 11.2022
GED -
Shawnee Adult Learning Center