Amber Bierhaus
Bolingbrook,Illinois
Summary
Manager with 6 years of experience operating high volume retail locations and driving strong sales numbers. I am skilled in coaching and developing team members to meet company expectations. I foster a healthy team-oriented environment. I am looking to work with a company where I can utilize and expand my operational and training abilities to enhance employee engagement and boost performance. Expert in increasing productivity and customer satisfaction while driving sales.
Overview
14
14
years of professional experience
Work History
District Manager
Pandora Jewelry- Sandra Holdings LLC
07.2022 - Current
- Assessed each location's individual and team performances, analyzing data trends to determine best methods to improve sales results.
- Coached sales associates in product knowledge, sales incentives, and selling techniques, significantly increasing customer satisfaction.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Achieved established KPI for company and individual performance through teamwork and focus on customers.
- Implemented systems and procedures to increase sales.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Effectively tracked traffic trends to allocate payroll hours
Store Manager
Pandora Jewelry- Sandra Holdings LLC
08.2017 - 07.2022
- Managed three separate stores in the span of 4 years
- Strong Leadership skills: motivational & understanding
- Strong written and verbal communication skills
- Maintain a positive outlook to provide excellent customer service
- Organized and detail oriented
- Maximize sale opportunities through employee productivity
- Strong skills in time management and prioritizing tasks
- Interviewing, onboarding, and training
- Demonstrated use of impactful Visual merchandising
- Executed weekly and quarterly inventories
Sales Associate/Manager in Training
Pandora Jewelry- Sandra Holdings LLC
09.2013 - 08.2017
- Provided excellent customer service through making a rapport with clients
- Consistently reached monthly sales goals and maintained strong KPIs
- Vast product knowledge
- Assisted store manager in training new hires and conducted weekly sales trainings
Photographer/Retail Sales Associate
Picture People
03.2011 - 09.2013
- Photographed children and families in a fast-paced environment
- Responsible for upselling photo packages
Education
Bachelor of Science - Speech Language Pathology
Governors State University
University Park, IL12.2014
Skills
- Sales territory management
- Leadership skills
- Team coordination
- Relationship building
- Sales analysis
- Goal setting
- Customer relations
- Operations oversight
- Sales reporting
- Leadership development
Timeline
District Manager
Pandora Jewelry- Sandra Holdings LLC
07.2022 - Current
Store Manager
Pandora Jewelry- Sandra Holdings LLC
08.2017 - 07.2022
Sales Associate/Manager in Training
Pandora Jewelry- Sandra Holdings LLC
09.2013 - 08.2017
Photographer/Retail Sales Associate
Picture People
03.2011 - 09.2013
Bachelor of Science - Speech Language Pathology
Governors State University
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