Amber Bolock

Hunker,PA

Summary

Dynamic Shift Manager at McDonald's Restaurant with a proven track record in conflict resolution and employee training. Expert in cash management and ensuring compliance with health and safety regulations. Recognized for enhancing team performance and delivering exceptional customer service, driving operational excellence in a fast-paced environment.

Overview

years of professional experience

Certification

Work History

Shift Manager

McDonald's Restaurant

Donegal , Pennsylvania

10.2020 - 03.2025

Resolved conflicts between staff members in a professional manner.
Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
Assisted in resolving escalated customer service issues in a timely manner.
Ensured compliance with health and safety regulations.
Maintained cleanliness and organization of work area.
Provided coaching and guidance to team members when necessary to improve performance.
Inspected work areas regularly for cleanliness and organization standards.
Trained new employees on company policies, procedures, and job responsibilities.
Helped employees accomplish tasks during peak periods.
Managed daily cash intake by counting out registers and tabulating profits.

Education

High School Diploma -

Kenmore West Senior High School

Tonawanda, NY

06-2015

Skills

Conflict resolution
Health and safety
Employee training
Customer service
Cash management

Team leadership
Time management
Organizational skills
Decision making
Problem solving