- I enjoy helping others and giving back to the community
- Sharing travel tips, recommendations, and insights with fellow enthusiasts
- Exploring famous landmarks, historical sites, and cultural attractions in a new destination
- Cooking
- Knitting and Crocheting
- Community Cleanup
- Avid Reader
- Enjoying the art of baking and pastry-making, experimenting with recipes
- I participate in low-impact exercises to strengthen core muscles
- Outdoor Recreation
- Horseback Riding
- I like looking at the stars and learning about constellations
- Music
- Backpacking and Hiking
- Baking
- Swimming
- Historical Exploration
- I like trying new recipes and food trends
- Passionate about balancing physical health with mental and emotional wellness
- Adventure Travel
- Camping
- Reading
- Team Sports
- Playing Sports
- Strategy Games
- I participate in various sports activities for physical activity, camaraderie, and personal growth
- Road Trips
Amber Borczynski
Summary
Dynamic professional with a proven track record at George E Wahlen Veterans Hospital, excelling in customer service and critical thinking. Adept at problem-solving and fostering teamwork, I consistently enhance operational efficiency and client satisfaction. Committed to continuous improvement, I thrive in fast-paced environments while maintaining attention to detail and a positive attitude.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
12
12
years of professional experience
Work History
Lead AMSA
George E Wahlen Veterans Hospital
Salt Lake City, UT
08.2021 - Current
- Self-motivated, creating tasks and taking personal responsibility seriously.
- Is able to work effectively and efficiently in fast-paced environments.
- Can work both independently and collaboratively in a team environment.
- Has proven to possess the ability to learn quickly and adapt to new situations.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Willing to put in long hours to accomplish tasks
City Letter Carrier
United States Postal Service
Newport News, VA
02.2019 - 07.2019
- Delivered mail and packages efficiently to assigned routes, ensuring timely service.
- Sorted and organized incoming mail to optimize delivery processes and accuracy.
- Maintained accurate records of deliveries and customer interactions for quality assurance.
- Utilized handheld devices for tracking deliveries and updating customer information.
- Collaborated with team members to address delivery issues and enhance workflow efficiency.
- Displayed a strong work ethic and punctuality, consistently arriving on time for scheduled shifts and completing deliveries in an efficient manner.
- Provided exceptional customer service, addressing inquiries regarding mail and package deliveries.
- Picked up outgoing mail from letter boxes and in person from customers.
- Improved customer satisfaction by delivering mail accurately and efficiently to city residents.
- Planned and cased mail in sequence of delivery for designated route.
- Adhered to all postal regulations and guidelines when handling sensitive materials such as restricted mail items or hazardous substances.
- Ensured timely delivery of packages and parcels by adhering to established routes and schedules.
- Promoted community engagement by participating in special events such as Stamp Out Hunger Food Drive and Operation Santa.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Maintained accurate records of attempted and missed deliveries as required by post office.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
Valet Attendant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
Rochester, MN
08.2018 - 12.2018
- Coordinated vehicle parking and retrieval for patients and visitors, ensuring timely service.
- Monitored parking lot capacity, optimizing space utilization during peak hours.
- Collaborated with security to ensure safe vehicle handling and compliance with hospital protocols.
- Developed strong relationships with hospital staff to facilitate seamless transportation services for patients.
- Led efforts in maintaining cleanliness and organization of valet area, promoting professional image of service team.
- Established positive guest relationships through consistent delivery of excellent customer service.
- Welcomed arriving guests and explained car retrieval procedures.
- Reduced wait times for guests with effective communication and coordination among valet team members.
- Managed high volume traffic during peak hours, efficiently directing cars to available parking spaces.
- Conducted pre-shift visual inspections of vehicles, noting any existing damage before taking possession from the guest.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Followed all company policies and procedures regarding vehicle handling and key storage for maximum security measures.
- Ensured proper care of guest vehicles by adhering to strict driving guidelines and utilizing safety equipment when necessary.
- Parked and retrieved cars carefully to prevent damage and avoid delays.
- Maintained cleanliness of valet area, contributing to a positive first impression for hotel guests.
- Demonstrated strong multitasking abilities while navigating busy work environments under pressure situations.
- Developed rapport with regular clientele through personalized service tailored towards individual preferences.
- Maintained an organized key system that allowed for quick identification and access to requested vehicles.
- Handled cash transactions accurately, balancing daily revenue at the end of each shift.
- Recorded make, model and exact location of each parked vehicle for easy retrieval.
- Ensured guest safety by following proper driving techniques when operating vehicles in various conditions.
- Maintained accurate records of parked vehicles and their locations, ensuring timely retrievals upon guest request.
- Provided punctual, polite valet services to uphold professional standards.
Job Coach
Ability Building Center
Rochester, MN
02.2018 - 12.2018
- Developed individualized employment plans to enhance client job readiness and marketability.
- Facilitated workshops on resume writing, interview techniques, and workplace skills for diverse client groups.
- Collaborated with employers to identify job opportunities suitable for clients' skills and interests.
- Provided ongoing support and mentorship to clients during job placements, ensuring successful transitions.
- Monitored client progress, adjusting strategies to meet evolving needs and goals effectively.
- Conducted assessments to evaluate client skills and barriers, tailoring coaching approaches accordingly.
- Monitored client progress and adjusted job coaching strategies to meet needs and navigate challenges.
- Developed and maintained relationships with community resources to support job coaching.
- Monitored and tracked client progress through consistent follow-up sessions, adjusting strategies as needed to ensure continued success in achieving employment goals.
- Offered ongoing support to clients throughout their job search process, leading to increased levels of motivation and self-confidence.
- Conducted thorough assessments of client strengths, weaknesses, interests, and values to determine appropriate career paths and goals effectively.
- Assisted clients in overcoming barriers to employment by addressing issues such as lack of experience or gaps in work history through effective strategizing.
- Counseled clients one-on-one regarding current situation, desires, aptitudes, education, and employment history.
- Implemented practical goal-setting techniques with clients to keep them focused on achieving desired outcomes during their job search process.
- Kept detailed records of individual histories, scores, and documents.
- Tailored job coaching methods to fit individual client needs, resulting in higher satisfaction and job acquisition rates.
- Provided ongoing guidance and support to clients throughout job search and onboarding process.
Cashier
Farm Fresh Supermarket
Newport News, VA
07.2014 - 10.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Managed cash register operations, ensuring accuracy in cash handling and drawer reconciliation.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of checkout areas to enhance customer experience.
- Monitored inventory levels and assisted in restocking merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced shopping experience, provided product information and location assistance.
- Enhanced customer loyalty by participating in rewards program enrollment.
- Reduced processing errors by meticulously following transaction procedures.
- Strengthened team morale and cooperation by assisting coworkers during peak hours.
Education
No Degree - Family And Marital Counseling
BYU-Idaho
Rexburg, ID05-2028
Certificate of Completion - Marriage And Family Therapy
BYU-Pathways
Salt Lake City, UT08-2024
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Attention to detail
- Flexible and adaptable
- Critical thinking
- Calm under pressure
- Decision-making
- Problem resolution
Accomplishments
- Used Microsoft Excel to develop veteran community care scheduled appointment tracking spreadsheets.
- Supervised team of [13] staff members, while assisting with an additional 15 members a few days a week.
- Manages a phone team of 28 team members jointly with another team Lead 2-3 days a week, receiving over 530 calls daily from veterans and providers with appointments, questions, or in need of care.
- Nominated 2 consecutive years in 2024 and 2025 for the Spirit of George E Wahlen Award
- Received an ICare Certificate for excelling in Advocating for veterans and providing exemplary customer service skills.
- Receive monthly Kudos from Senior Leadership via email for a job well done in scheduling appointments and meeting the needs of veterans and providers at the George E Wahlen VA Hospital.
- Consistantly receive Kudos
Interests
Timeline
Lead AMSA
George E Wahlen Veterans Hospital
08.2021 - Current
City Letter Carrier
United States Postal Service
02.2019 - 07.2019
Valet Attendant
Mayo Clinic, Rochester, MN; St. Mary's Hospital Campus
08.2018 - 12.2018
Job Coach
Ability Building Center
02.2018 - 12.2018
Cashier
Farm Fresh Supermarket
07.2014 - 10.2017
No Degree - Family And Marital Counseling
BYU-Idaho
Certificate of Completion - Marriage And Family Therapy
BYU-Pathways
Nominated for the Spirit of George E Whalen 2 consecutive years in 2024 and 2025
Demonstrating the love and service for veterans in assisting them in receiving timely care needed, as well as providing assistance in locating in network providers, creating referral documents, processing authorization letters, and scheduling appointments for veterans requiring care.