Latoya Kelly
Belleville,IL
Summary
Results-oriented leader with a track record of enhancing operational efficiency in healthcare settings. Strong critical thinking and organizational skills, dedicated to improving patient outcomes and fostering team collaboration.
Dynamic professional with extensive experience in healthcare support roles. Known for adaptability, attention to detail, and effective time management. Aiming to leverage skills to enhance patient care and streamline operations.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
18
18
years of professional experience
Work History
Lead AMSA
Department of Veterans Affairs
Saint Louis, Mo
05.2018 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Schedules appointments committing the supervisor and appropriate staff to a definite time and place and provides reminders to ensure attendance.
- Responsible for protection of data containing sensitive files and adheres to provisions of the Privacy Acts, HIPPA, FOIA & other VA policies.
- Pull data weekly for scheduling, activity of appointments.
- Maintain EHR, ability to input, store & process data.
- Organize meetings for providers, organize Zoom calls, request office space, take minutes for meetings, review clinics for thorough schedule process.
- ·Work independently, prioritize workload, create plan for follow up scheduling, manage excel sheet to help with scheduling appointments.
- Provide internal & external customer service.
- Communicate on questions from patients to providers regarding labs, medications, video conference and respond to emails if needed on their behalf.
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Medical Assistant
Memorial Medical Group/Memorial Hospital (Merged With BJC 2017)
Belleville, AR
06.2008 - 05.2018
- Assisted healthcare providers with patient examinations and procedures to ensure quality care.
- Coordinated patient scheduling, optimizing clinic flow and reducing wait times.
- Managed electronic health record (EHR) system, maintaining data accuracy and confidentiality.
- Educated patients on treatment plans and medication instructions to enhance compliance.
- Collaborated with multidisciplinary teams to improve patient outcomes and streamline operations.
- Mentored junior staff in clinical procedures and EHR usage to foster skill development.
- Developed process improvements that enhanced efficiency in patient intake and documentation.
- Led initiatives for infection control protocols, ensuring compliance with healthcare regulations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Empowered patients through education on self-management techniques for chronic conditions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Increased efficiency in office by implementing digital filing system for patient records.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Improved clinical workflow with introduction of electronic health records system.
Education
Associate of Science - General Studies
Rend Lake College
Ina, IL05-2016
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Dependable and responsible
- Multitasking
- Excellent communication
- Critical thinking
- Computer skills
- Calm under pressure
- Active listening
- Organization and time management
- Decision-making
- Problem resolution
- Verbal communication
Accomplishments
- CACMI Project (2020-2021)- Reviewed cancelled appointments impacted by COVID pandemic (Received a CACMI certificate).
- CONSULT BACKLOG PERFORMANCE IMPROVEMENT (2023)
- RTC Project (yearly)- Scheduling and dispositioning Return to Clinic appointments.
Timeline
Lead AMSA
Department of Veterans Affairs
05.2018 - Current
Medical Assistant
Memorial Medical Group/Memorial Hospital (Merged With BJC 2017)
06.2008 - 05.2018
Associate of Science - General Studies
Rend Lake College
Outstanding Performance Appraisal FY 2025,FY 2024,FY 2023, FY 2022 & FY 2021
Most recent Performance Appraisal will be attached.