Amber Bulls

Lead Teller

Huntington State Bank/ UBank

Nacogdoches, Texas

04.1998 - 08.2019

Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
Resolved problems or discrepancies concerning customers' accounts.
Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
Balanced bank's vault of daily cash for withdrawals and deposits.
Ensured adherence to all applicable laws and regulations related to banking operations.
Balanced daily cash deposits and vault inventory with zero error rate.
Facilitated communication between teller line and bank management on operational issues.
Supervised and trained team of tellers, enhancing productivity and customer service skills.
Monitored daily cash levels in the vault and reconciled discrepancies.
Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
Handled daily team scheduling and properly staffed shifts.
Audited teller transactions for accuracy prior to submission for processing.
Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
Handled complex transactions and provided backup support to other tellers as needed.
Identified transaction errors when debits and credits did not balance.
Completed monthly audits and managed overdraft reports.
Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
Assisted with the opening and closing of accounts, providing customers with detailed information on bank services.
Tracked inventory levels of supplies necessary for daily operations.
Kept teller window areas clean, organized, and fully stocked.
Welcomed customers and offered pleasant service during entire transaction.
Managed a team of tellers and ensured proper training on all banking policies and procedures.
Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
Managed supply of cash for the branch, including ordering cash from the vault as necessary.
Received mortgage and other loan payments, verifying payment dates and amounts due.
Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
Processed customer transactions including deposits, withdrawals, transfers, loan payments.

Overview

Work History

Lead Teller

Education

High School Diploma -

Skills

Timeline

Lead Teller

High School Diploma -

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