Amber Bulls
Nacogdoches,TX
Overview
21
21
years of professional experience
Work History
Lead Teller
Huntington State Bank/ UBank
Nacogdoches, Texas
04.1998 - 08.2019
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Served large number of customers during high volume shifts and remained composed and professional in stressful situations.
- Resolved problems or discrepancies concerning customers' accounts.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Maintained cash drawer within prescribed cash limits and meet cash balancing requirements.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Ensured adherence to all applicable laws and regulations related to banking operations.
- Balanced daily cash deposits and vault inventory with zero error rate.
- Facilitated communication between teller line and bank management on operational issues.
- Supervised and trained team of tellers, enhancing productivity and customer service skills.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Performed basic administrative tasks regarding banking products by handling phone calls, inquiries and emails.
- Handled daily team scheduling and properly staffed shifts.
- Audited teller transactions for accuracy prior to submission for processing.
- Coordinated scheduling of teller staff to ensure adequate coverage during peak hours.
- Handled complex transactions and provided backup support to other tellers as needed.
- Identified transaction errors when debits and credits did not balance.
- Completed monthly audits and managed overdraft reports.
- Balanced ATM machines, including loading of cash in accordance with bank's replenishment schedule.
- Performed regular audits on teller drawers to maintain accuracy and prevent fraud.
- Assisted with the opening and closing of accounts, providing customers with detailed information on bank services.
- Tracked inventory levels of supplies necessary for daily operations.
- Kept teller window areas clean, organized, and fully stocked.
- Welcomed customers and offered pleasant service during entire transaction.
- Managed a team of tellers and ensured proper training on all banking policies and procedures.
- Managed daily operations of teller line, ensuring compliance with bank policies and procedures.
- Managed supply of cash for the branch, including ordering cash from the vault as necessary.
- Received mortgage and other loan payments, verifying payment dates and amounts due.
- Processed transactions accurately and efficiently, including deposits, withdrawals, and loan payments.
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
Education
High School Diploma -
Woden High School
Woden, TX05-1990
Skills
- Customer service
- Cash handling
- Regulatory compliance
- Transaction processing
- Team building
- Employee training
Timeline
Lead Teller
Huntington State Bank/ UBank
04.1998 - 08.2019
High School Diploma -
Woden High School