Amber Burchett
Knoxville,TN
Summary
Dynamic leader with a proven track record at Corporate Quarters LLC, enhancing cross-functional collaboration and optimizing production, leading to a 25% increase in average daily rates. Skilled in multi-project coordination and team leadership, adept at elevating customer relations and vendor management. Successfully trained teams, significantly reducing expenses and improving operational efficiency.
Overview
11
11
years of professional experience
Work History
Field Team Manager
Corporate Quarters LLC
10.2020 - Current
- Effectively communicate with multiple vendors, property managers, maintenance teams, and internal teams to schedule and maintain apartment turns, service requests, and various guest requests, in a timely and accurate manner.
- Developed systems and procedures to elevate our product, resulting in a 25% increase in average daily rates.
- Schedule apartment turns, furniture changes, utility services, and various projects according to vacancy schedule.
- Created and implemented plans to reduce expenses, saving over $10,000 per month.
- Created Field Team training manuals, operation manuals, and vendor operation manuals.
- Trained employees and vendors in proper policies and procedures.
- Provided feedback to employees and vendors on job performance and procedures.
- Administered disciplinary actions to workers violating company policies and procedures.
Property Manager
RAM Partners
05.2016 - 10.2020
- Communicated effectively with property owners, corporate management, residents, and on-site associates.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates and resident retention.
- Documented and filed Replacement Reserve Reports to HUD at year end.
Assistant Property Manager
Brookside Properties
09.2014 - 05.2016
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Showed apartments to potential tenants and answered questions regarding community.
- Processed security deposit refunds.
- Followed up on delinquent tenants and coordinated collection procedures.
Leasing Consultant
Brookside Properties
11.2013 - 09.2014
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Responded to requests and scheduled appointments for property showings.
- Greeted clients, showed apartments, and prepared leases.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
Education
Business Administration
Northwest Florida State College
Niceville, FlCriminal Justice And Political Science
Tennessee Technological University
Cookeville, TNHigh School Diploma -
Cookeville High School
Cookeville, TN05.2004
Skills
- Cross-Functional Collaboration
- Multi-Project Coordination
- Adaptability and Flexibility
- Production Optimization
- Task Delegation
- Worker Supervision
- Team Leadership
- Customer Relations
- Vendor Management
Timeline
Field Team Manager
Corporate Quarters LLC
10.2020 - Current
Property Manager
RAM Partners
05.2016 - 10.2020
Assistant Property Manager
Brookside Properties
09.2014 - 05.2016
Leasing Consultant
Brookside Properties
11.2013 - 09.2014
Business Administration
Northwest Florida State College
Criminal Justice And Political Science
Tennessee Technological University
High School Diploma -
Cookeville High School
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