Amber Burns
Lawrence,Kansas
Summary
I am a collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. I have documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Barista
STARBUCKS COFFEE COMPANY
Overland Park, KS
06.2022 - Current
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Cleaned counters, machines, utensils and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily.
- Made and served brand-specific café beverages per day with speed, quality and consistency.
- Prioritized drink requests while managing interruptions.
- Educated coworkers and customers about new products.
- Cultivated to recall customers' names and address each by name.
- Set and achieved goals for professional development and advancement.
Teaching Assistant
Dinosaur Den
Olathe, KS
03.2019 - 08.2019
- Assisted teachers with classroom management and document coordination to maintain positive learning environment.
- Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.
- Tutored struggling students individually and in small groups to reinforce learning concepts.
- Supported classroom activities, tutoring, and reviewing work.
- Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Worked under direction of licensed teacher in and outside of classroom.
- Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
- Promoted physical, mental and social development using classroom games and activities.
- Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
Education
No Degree - Biology
University of Kansas
Lawrence, KS05.2025
High School Diploma -
Saint Thomas Aquinas High School
Overland Park, KS05.2021
Skills
- Conflict Mediation
- Excellent Memory
- Cash Register Operation
- Adaptive and Creative
- Hospitality Service Expertise
- Team Instructions
- Exceptional Customer Service
- Ability to Adapt
- Team Leadership
- Hospitality and Accommodation
- Reading Comprehension
- Social Perceptiveness
- Active Listening
- Excellent Math Skills
- Team Player
- Resolving Complaints
- Solid Problem Solver
- Hospitality and Professionalism
- Available Weekends
- Critical Thinking
- Time Management
- Adaptable and Flexible
- Clean and Sanitize
- Speaking
- Mathematics
- Coordination
Timeline
Barista
STARBUCKS COFFEE COMPANY
06.2022 - Current
Teaching Assistant
Dinosaur Den
03.2019 - 08.2019
No Degree - Biology
University of Kansas
High School Diploma -
Saint Thomas Aquinas High School