Amber Burns
Atlanta,GA
Summary
Team-oriented leader with a successful background in organizational growth, increasing sales and profit while increasing employee morale. Over 20 years of experience in all phases of sales, business management and human resources. Organized and detail-oriented leader, with a strong focus creating an environment that fosters the development of talent relationships.
Overview
15
15
years of professional experience
Work History
Account Lead/ Candidate Engagement Specialist
Hire Velocity (RPO)
11.2021 - Current
- Act as liaison between hiring managers and candidates during recruitment process.
- Use multi-channel strategies to fill hard-to-place positions.
- Manage full recruitment cycle up to presentation of offer.
- Developed strong relationships with hiring managers, understanding their needs to fill positions effectively.
- Managed high-volume requisition loads of up to 40 requisitions at a time, ensuring timely placement of qualified candidates in open positions.
- Conducted comprehensive candidate screenings to assess qualifications and ensure alignment with company values. With an average of 10 phone screens every day.
- Continuously updated knowledge of labor market trends, adjusting recruitment strategies accordingly.
- Scheduled interviews and communicated important information to candidates on selection, hiring process and qualification questions.
- Sourced candidates via active and passive means using numerous avenues for candidate discovery.
- Worked closely with managers to communicate job descriptions accurately.
- Trained junior recruiters in interviewing, recruiting and onboarding strategies.
- Advertised job opportunities on social media platforms and job boards.
- Coordinated schedules to arrange management interviews with applicants.
- Collaborated with hiring managers to understand job requirements and expectations.
- Assisted with writing job postings and job descriptions for boards including Linked In and Indeed.
Market Staffing Manager
Randstad Staffing USA
02.2021 - 11.2021
- Enhanced client satisfaction and retention through consistent delivery of high-quality candidates for open positions.
- Reduced time-to-fill metrics by proactively building a robust talent pipeline and maintaining strong relationships with passive candidates.
- Developed targeted recruiting plans for hard-to-fill positions, resulting in successful placements within tight deadlines.
- Provided exceptional customer service to both clients and candidates throughout the entire placement process by maintaining timely communication channels at all stages of engagement.
- Member of market unit that generated over 85% of branches monthly revenue.
- Streamlined the recruitment process by implementing effective candidate sourcing strategies and utilizing applicant tracking systems.
Store Manager
Yankee Candle Company
09.2017 - 02.2021
- Effectively sell and recruit through modern media connections
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Effectively recruit, source and interview talent for placement
- Coach and train talent both verbally and in written forms
- Implemented succession planning by training and developing 3 associates into leadership positions.
- Assessed, optimized, and elevated operations to target current and expected demands
- Minimized financial impact by accurately controlling monthly operations budget
- Completed assignments as dual Store Manager
- Delegated work to employees based on shift requirements, individual strengths, and unique training
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels
- Coached and empowered employees by creating and sharing motivational vision plans.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
Chief Workshop Manager (General Manager)
Build-A-Bear Workshop
04.2010 - 09.2017
- Project Manager for 2 new store openings
- Managed teams that were comp and plan positive for 8 quarters straight
- Forecasted trends in expected business levels and adjusted labor and inventory to match expectations
- Recruited, hired, and trained new employees, including monitoring and review of individual performance.
- Evaluated performance metrics regularly, identifying opportunities for improvement and executing corrective actions swiftly.
- Fostered a culture of continuous improvement through regular feedback sessions and performance reviews with team members.
- Maintained workshop activities in line with budget requirements.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Established team priorities, maintained schedules and monitored performance.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
Outside Property Claims Adjuster
Travelers Insurance Company
10.2008 - 03.2010
- Review, interpret and apply policy language to every claim handled.
- Effectively communicate processes and decisions with multiple parties involved including supervisor, contractors, agent and insured.
- Documented and communicated all claim activity quickly and efficiently.
- Exercised proper judgment and decision making to analyze over 15 claims per week.
Education
Master of Business Management - Talent Development
Troy University
Troy, AL03.2025
Bachelor of Science - Psychology
Troy University
Troy, AL05.2022
Skills
- Event Planning
- Customer Relations
- Marketing
- Merchandising
- Performance improvements
- Profit and loss accountability
- Schedule management
- Team leadership
- Training and Employee development
- Recruiting and hiring
- Proficient in ICIMS and Smart Recruiter
Timeline
Account Lead/ Candidate Engagement Specialist
Hire Velocity (RPO)
11.2021 - Current
Market Staffing Manager
Randstad Staffing USA
02.2021 - 11.2021
Store Manager
Yankee Candle Company
09.2017 - 02.2021
Chief Workshop Manager (General Manager)
Build-A-Bear Workshop
04.2010 - 09.2017
Outside Property Claims Adjuster
Travelers Insurance Company
10.2008 - 03.2010
Master of Business Management - Talent Development
Troy University
Bachelor of Science - Psychology
Troy University