Amber Campbell
Clinton,MS
Summary
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results.
Overview
9
9
years of professional experience
Work History
Services Specialist
Visit Jacksonville
Jackson, MS
12.2023 - Current
- Work closely with CXO to determine strategies best suited for current market situations
- Work with the Sales and Marketing team to develop and implement strategies to attract and interact with targeted users
- Achieve monthly, quarterly, and annual goals as outlined in the yearly tactical plan
- Develop and maintain positive relationships with clients, vendors and other departments
- Attend and participate in industry events
- Create detail report of event activities including attendance figures and food and beverage costs
Virtual Wardrobe Associate
Amazon
Clinton, MS
04.2019 - 01.2024
- Processed and recorded customer contact notes and outcomes into the CRM system
- Proactively managed high priority issues reducing repeat escalations by 30% over one year
- Partnered with other agents to draft and maintain strong documentation on complicated customer issues reducing resolution time by 10%
- Attentively observed accounts for fraudulent trends and alerted designated specialty team for more investigation
iTunes Tier 1 At Home Advisor & iOS Technical Support Chat
Kelly Services
Clinton, MS
02.2018 - 01.2019
- Interacted with customers in response to inquiries, concerns and requests about products and services
- Gathered customer/ product information and determined the issue by analyzing the symptoms
- Diagnosed and resolved technical issues involving internet connectivity, email, application downloads and more
Customer Account Executive (Retention)
Comcast
Jackson, MS
05.2016 - 01.2018
- Appropriately communicated with customers who request to disconnect or downgrade service and ensured at risk customers were satisfied
- Troubleshooted system problems efficiently while entering data into various software platforms
- Exceeded monthly sales goals by utilizing resources to provide the best options in order to retain customers
Education
Master of Science - Public Administration
Belhaven University
Jackson, MS01-2025
Bachelor of Science - Criminal Justice
Jackson State University
Jackson, MSSkills
- Leadership
- Time management
- Workforce Communication
- Salesforce
- Zendesk
- Microsoft Office
- MAC
- 60 WPM Typist
- Data Entry
- Document scanning
- Document management
Timeline
Services Specialist
Visit Jacksonville
12.2023 - Current
Virtual Wardrobe Associate
Amazon
04.2019 - 01.2024
iTunes Tier 1 At Home Advisor & iOS Technical Support Chat
Kelly Services
02.2018 - 01.2019
Customer Account Executive (Retention)
Comcast
05.2016 - 01.2018
Master of Science - Public Administration
Belhaven University
Bachelor of Science - Criminal Justice
Jackson State University