Amber Carroll
Miami,AZ
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management, and problem-solving skills. I am passionate about being a part of something that promotes positive growth.
Overview
7
7
years of professional experience
Work History
Business Development Representative
Televerde
Goodyear, AZ
09.2021 - 06.2022
- Maintained extensive knowledge of company products and services to provide top-notch expertise to customers.
- Developed business pipeline using cold and warm techniques.
- Conduct outreach calls daily, identifying qualified leads and working towards campaign objectives with a 58% SQL conversion rate.
- Collaborate and support various team members to develop a pipeline that reinforces lead generation and revenue goals within a metrics-driven environment.
Sales Development Representative
Televerde
Goodyear, AZ
08.2020 - 09.2021
- Built and managed accurate sales pipeline to maintain high volume of activity.
- Won new business by articulating full value of company's capabilities to prospects.
- Performed discovery calls with prospective clients and collected important customer information to prepare detailed call summaries for account executives.
Lead Development Representative
Televerde
Goodyear, AZ
06.2019 - 08.2020
- Worked independently with minimal supervision.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
Customer Service Representative
Arizona Department Of Transportation-MVD
Goodyear, AZ
08.2015 - 03.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Education
Associate of Applied Science - Alcohol And Substance Use Disorders
Rio Salado Community College
Tempe, AZ05.2022
Associate of Applied Science - Workforce Development And Re-Entry
Rio Salado Community College
Tempe, AZ05.2022
Skills
- Advanced Sourcing
- Customer Consultations
- Corrective Actions
- Territory Expansion
- Addiction Treatment
- Mentor & Coach
- Time Management
- Problem Solving
Timeline
Business Development Representative
Televerde
09.2021 - 06.2022
Sales Development Representative
Televerde
08.2020 - 09.2021
Lead Development Representative
Televerde
06.2019 - 08.2020
Customer Service Representative
Arizona Department Of Transportation-MVD
08.2015 - 03.2019
Associate of Applied Science - Alcohol And Substance Use Disorders
Rio Salado Community College
Associate of Applied Science - Workforce Development And Re-Entry
Rio Salado Community College
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