Amber Casperson
Blaine,MN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement. Dedicated Retail Service Specialist focused on giving every customer top-notch support for any request. Handles high-volume work with organized approach by staying on top of routine needs and special requests. Offers valuable administrative, customer relations and sales abilities.
Overview
2
2
years of professional experience
Work History
Shift Lead
Walgreens
Blaine, MN
03.2023 - Current
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Responded to and resolved customer questions and concerns.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Customer Service Associate
Walgreens
Blaine, MN
09.2021 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Informed customers about special promotions and provided detailed information for various products.
- Responded to customer calls and emails to answer questions about products and services.
- Provided training and support to new associates to help provide high-quality customer service.
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
Cashier
Cub Foods
Blaine, MN
04.2021 - 09.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Crew Member
Dairy Queen
Blaine, MN
02.2021 - 03.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
Education
Associate of Arts - Social Work
Anoka-Ramsey Community College
Minneapolis, MN05.2024
High School Diploma -
Blaine High School, Blaine, MN
Blaine, MN06.2023
Skills
- Customer Care
- Effective Listening and Communication
- Process Improvement
- Cash Drawer Balancing
- Good Communication Skills
- Customer Support
Timeline
Shift Lead
Walgreens
03.2023 - Current
Customer Service Associate
Walgreens
09.2021 - Current
Cashier
Cub Foods
04.2021 - 09.2021
Crew Member
Dairy Queen
02.2021 - 03.2021
Associate of Arts - Social Work
Anoka-Ramsey Community College
High School Diploma -
Blaine High School, Blaine, MN