Amber Chaffee
West Fairlee,VT
Summary
Dynamic Office Manager with a proven track record at Cleggs Memorials, excelling in customer service and organizational skills. Enhanced operational efficiency through improved filing systems and effective appointment scheduling. Cultivated strong client relationships, ensuring repeat business and high satisfaction levels. Adept in team leadership and maintaining confidentiality in sensitive matters. Keeping the office clean and running Smoothy.
Overview
17
17
years of professional experience
Work History
Office Manager
Cleggs Memorials
05.2025 - Current
- Managed daily office operations, ensuring efficiency and organization.
- Assisted in scheduling appointments and coordinating meetings with clients.
- Maintained accurate records of inventory and supplies, optimizing procurement processes.
- Implemented filing system improvements, enhancing document retrieval efficiency.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Monitored front areas so that questions could be promptly addressed.
Cleaner
Own Business
03.2009 - 04.2025
- Established strong relationships with clients, fostering repeat business opportunities.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Used time management and efficient cleaning methods to meet deadlines.
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Handled equipment, chemicals, and materials properly and with caution.
- Maintained a well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials.
- Strengthened teamwork within the cleaning staff by actively communicating updates on tasks completed or pending work requirements.
- Performed deep-cleaning tasks for carpets, upholstery, and window treatments to extend their lifespan and maintain appearance.
- Developed strong relationships with clients through professionalism and consistent delivery of reliable services tailored to their specific needs.
- Maintained high standard of cleanliness in high-traffic areas, contributing to positive first impression for visitors.
Education
High School Diploma -
Chelsea Public School
Chelsea, VT06-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Human resources
- Team leadership
- Phone and email etiquette
- Customer service management
- Excellent communication
Timeline
Office Manager
Cleggs Memorials
05.2025 - Current
Cleaner
Own Business
03.2009 - 04.2025
High School Diploma -
Chelsea Public School