Amber Cheatham
Summary
Dynamic individual with hands-on experience in 10+ ears of customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
16
16
years of professional experience
Work History
Admitting Representative
NYU Langone Health- Tisch Hospital
New York, NY
02.2025 - Current
- My duty is to collect essential information from patients, including personal details, insurance information, and any required documents.
- Then have to verify the accuracy of the information provided, ensuring that all necessary forms are completed correctly and efficiently. Accurate data entry into the institution's EPIC systems is a critical duty
- As a representative I must demonstrate empathy and professionalism also provide excellent customer service to patients and their families during the registration process.
Folder/Sortation Associate
NYU Langone Health - Tisch Hospital
New York, NY
06.2022 - 02.2025
- Reduces linen loss by maintaining accurate inventory records and conducting regular audits
- Streamlines laundry operations by effectively organizing, folding, and storing linens
- Enhances guest satisfaction with timely delivery of clean linens to rooms and public areas
- Improves linen cleanliness by implementing thorough inspection and sorting processes
Crew Member
Mc Donald's
The Bronx, NY
02.2016 - 09.2021
- Excellent customer service while taking orders and handling money
- Connected well with the customers, giving them the best care of what they need
- Contributed to increased sales by upselling menu items and promoting special offers
- Able to collaborate and work well in a teamwork
- Enhanced team productivity by maintaining a clean and organized workspace for crew members
Front End Cashier
Whole Foods Market
12.2013 - 09.2015
- Assisted customers during shopping and checkout process efficiently
- Developed a rapport and trust with team members and supervisors
- Displayed a strong focus on cleanliness, organization, and high level of energy on the sales floor
- Upheld a vast amount of product knowledge to ensure customer satisfaction
Guest Logistics Agent
Intercruises Ltd.
05.2009 - 03.2012
- Provided customer concierge services to incoming clients
- Provided customer welcome and registration services
- Provided check in services for incoming clients including passport review, accommodation review & upgrades, service changes, issuance of room keys, etc.
- Training of new staff employees to provide direction of all customer concierge related service
Education
Associate of Applied Science - Liberal Arts and General Studies
Hostos Community College of the City University of New York
The Bronx, NY01.2010
Diploma - undefined
St. Jean Baptiste
New York, NY01.2005
Skills
- Effective listening
- Positive attitude
- Problem solving skills
- Garment Inspection
- Reliability and Punctuality
- Quality Control
- Ability to multi task
- Team player
- Patient registration
- Records management
- Emergency room experience
Timeline
Admitting Representative
NYU Langone Health- Tisch Hospital
02.2025 - Current
Folder/Sortation Associate
NYU Langone Health - Tisch Hospital
06.2022 - 02.2025
Crew Member
Mc Donald's
02.2016 - 09.2021
Front End Cashier
Whole Foods Market
12.2013 - 09.2015
Guest Logistics Agent
Intercruises Ltd.
05.2009 - 03.2012
Diploma - undefined
St. Jean Baptiste
Associate of Applied Science - Liberal Arts and General Studies
Hostos Community College of the City University of New York