EMILY HETTINGER
Manchester,Iowa
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Admitting Representative
Buchanan County Health Center
Independence, IA
09.2025 - Current
- Managed patient admissions process, ensuring accuracy and efficiency in data entry and documentation.
- Coordinated insurance verification, resolving discrepancies to expedite patient registration.
- Trained new staff on admission protocols, enhancing team performance and compliance.
- Implemented process improvements that reduced wait times for patients during the admission phase.
- Facilitated communication between departments to streamline patient flow and enhance overall service delivery.
- Contributed to a positive work environment by providing support to fellow admitting representatives as needed.
- Prioritized workload effectively while handling multiple tasks simultaneously within a fast-paced environment.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Maintained up-to-date knowledge on insurance policies, ensuring accurate billing for patients and the healthcare facility.
- Improved accuracy of medical records by diligently reviewing documentation for completeness and correctness.
- Provided excellent customer service to patients and their families during the registration process.
- Collaborated with other departments to facilitate efficient patient transfers and discharges.
- Answered incoming calls, scheduled appointments and filed medical records.
Clinic Receptionist
Regional Family Health
Manchester, Iowa
05.2020 - 03.2025
- Provided excellent customer service to both internal and external customers in a courteous manner.
- Maintained accurate patient records and files with the utmost confidentiality.
- Managed daily collections from patients while balancing cash drawer at end of day.
- Screened incoming phone calls, taking messages or forwarding to appropriate staff.
- Collected co-payments and co-insurance and issued appropriate receipts during check-in.
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.
- Scheduled patients for exams and screenings.
- Recorded patient and insurance payments, maintaining accurate financial records.
Unit Secretary/CNA
Regional Medical Center
Manchester, Iowa
06.2017 - 03.2025
- Organized patient records and medical charts in an efficient manner to ensure accuracy of data.
- Assisted in managing patient flow for unit by performing bed coordination and discharge duties.
- Entered data accurately into electronic health records system, including demographic information, diagnosis codes, and lab results.
- Demonstrated exceptional customer service skills while interacting with patients, families and staff members.
- Operated telephone switchboard to answer, screen and forward calls.
- Greeted visitors or callers to handle inquiries and direct to appropriate personnel.
- Notified support services of unit issues related to housekeeping or facilities maintenance.
- Maintained patient confidentiality according to HIPAA regulations.
- Answered patient call signals or bells to determine patient needs.
- Scheduled and confirmed patient diagnostic appointments, surgeries, and medical consultations.
- Transmitted correspondence and medical records by mail, e-mail and fax.
Pharmacy Technician
Widner Drug
Manchester, Iowa
07.2016 - 06.2017
- Provided excellent customer service to patients, physicians, nurses and other healthcare professionals in a professional manner.
- Input patient and prescription information to produce product labels and assist in prescription filling process.
- Managed the daily operations of the pharmacy including receiving orders from wholesalers, stocking shelves and preparing medication for delivery or pickup.
- Maintained patient confidentiality when handling records and sensitive data.
- Processed insurance claims and payments for medications.
- Selected appropriate medicine and measured dosages to fill prescriptions under pharmacist direction.
- Organized work flow in order to meet deadlines for timely completion of tasks.
- Resolved customer complaints quickly and efficiently while maintaining good rapport with all customers.
- Ensured accuracy in data entry into pharmacy computer system while verifying all information prior to dispensing medication.
- Monitored patient records to ensure compliance with health insurance plans and proper billing procedures.
- Called insurance companies to retrieve patient information.
Education
High School Diploma -
Starmont High School
Arlington, IACertified Nurses Aide -
Northeast Iowa Community College
Peosta, IA03.2013
Skills
- HIPAA compliance
- Patient confidentiality
- Patient registration
- Scheduling appointments
- Reviewing patient information
- Customer service
- Time management
- Problem-solving
- Attention to detail
- Punctual and hardworking
- Calm and effective under pressure
- Multitasking
- Organizational skills
- Team collaboration
- Caring and empathetic
- Active listening
- Task prioritization
- Outbound calling
- Medical terminology
- Administrative and office support
- Medical history documentation
Timeline
Admitting Representative
Buchanan County Health Center
09.2025 - Current
Clinic Receptionist
Regional Family Health
05.2020 - 03.2025
Unit Secretary/CNA
Regional Medical Center
06.2017 - 03.2025
Pharmacy Technician
Widner Drug
07.2016 - 06.2017
High School Diploma -
Starmont High School
Certified Nurses Aide -
Northeast Iowa Community College