Cassidy Hoang
Orange Coast Memorial Medical Center
Westminster,CA
5
years of professional experience
Qualified with solid background in patient admissions and administrative support. Proven track record of efficiently managing patient intake processes while ensuring high levels of patient satisfaction. Demonstrated strong communication skills and attention to detail.
Work History
Admitting Representative
8 Months- Facilitated patient admissions by gathering and verifying accurate information.
- Managed electronic health records to ensure data integrity and compliance with regulations.
- Provided exceptional customer service by addressing patient inquiries and concerns promptly.
- Coordinated with clinical staff to streamline admission processes and improve patient flow.
- Utilized the EPIC system to register patients for surgical/GI procedures, outpatient appointments and collected payments.
- Worked as PBX operator to answer/transfer calls and overhead page codes and announcements.
- Ensured compliance with HIPAA regulations, safeguarding the privacy of sensitive patient information.
- Effectively used hospital software systems to enter patient demographic information, verify insurance coverage, and schedule appointments when necessary.
- Arranged forms and charts for each patient.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Collaborated with insurance representatives to verify coverage details for new patients.
Cashier
1 Year 4 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and store navigation.
- Maintained accurate cash drawer and reconciled registers daily.
- Implemented inventory management practices to reduce stock discrepancies.
Quick Foods Cashier
1 Year- Received and took orders through POS systems.
- Poured drinks at the front counter and expedited at the food windows.
- Operated tablets at the mobile orders station.
- Operated and stocked the outdoor soda/snack carts.
- Prepped ingredients such as chips, cold brew cream, and hot foods in the backstage kitchen.
- Stocked freezers outdoors and indoor fridges with milk, soda, juice, and water.
- Greeted guests and directed them to areas they inquired about.
Cashier
6 Months- Rung up customers at the register and handled different transactions including WIC, EBT, card, check, and cash.
- Assisted customers and operated at self-checkout.
- Carded customers for alcohol and tobacco products and processed lottery tickets and returns at customer service.
- Closed, wiped down, and counted out registers.
- Minimal stocking by returning go-back items to their designated areas.
Food Bank Volunteer Assistant
1 Month- Received and examined/assessed cards from food bank goers in order to permit entry.
- Directed traffic through the food bank lot and ensured drivers go through their designated zones.
- Loaded crates of food onto vehicles and organized boxes in the warehouse.
Education
Bachelor's - Nursing
- Currently majoring in Nursing and previously switched from a psychology major.
- Hoping to transfer to Cal State Fullerton or Long Beach to pursue my degree in nursing.
Skills
Reliable food prep
retail cashier
and associate stocker with superb attention to detail.
Capable of handling high volumes of preparation and cleaning tasks with speed and accuracy.
Operated with a variety of kitchen utensils and equipment for safe food preparation
serving
and storage.
Also experienced and knowledgeable with operating POS systems and cash registers.
HIPAA compliance
Telephone etiquette
Checking in patients
Coordinating paperwork
Records management
Documenting changes
Organizing charts
Timeline
Admitting Representative
Orange Coast Memorial Medical Center
10.2025 - CurrentRead More
Cashier
Sprouts
06.2024 - 10.2025Read More
Quick Foods Cashier
Galaxy’s Edge, Disneyland
10.2021 - 10.2022Read More
Cashier
Walmart
04.2021 - 10.2021Read More
Food Bank Volunteer Assistant
OC Food Bank
02.2021 - 03.2021Read More
Golden West College
Bachelor's from Nursing
Read More