Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Amber Christiansen

Ogden,UT

Summary

Hard-working professional skilled in content creation and graphic design, with four years of retail advertising and sales experience, and 18 years of customer service experience. Excelling in brand promotion, daily content posting on social media, customer service, and retail displays. Recognized at the Internal Revenue Service for enhancing customer satisfaction through empathetic engagement and effective problem resolution. Recognized at John's Jewelry for planning and executing effective marketing strategies- especially for the holiday seasons.


Overview

18
18
years of professional experience

Work History

Customer Service Representative

Internal Revenue Service
01.2007 - 10.2022
  • Delivered exceptional service to every customer by leveraging extensive knowledge and creating welcoming, positive experiences.
  • Responded to customer requests for products, services, and information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Delivered prompt service to prioritize customer needs.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Sought ways to improve processes and services provided.

Director of Marketing and Advertising/Sales Associate

John's Jewelry
08.2004 - 04.2008
  • Planned and prepared advertising and promotional material to increase sales of products or services
  • Oversaw the creation of print materials such as brochures and direct mail pieces, driving leads and sales growth.
  • Developed compelling content for various platforms, including newspaper and radio advertising. Enhanced the brand's presence and attracted new customers.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Answered customer questions about sizing, accessories, and merchandise care.

Education

High School Diploma -

Ogden High School
Ogden, UT

Skills

  • Customer service
  • Brand promotion
  • Organizational skills
  • Reliability
  • Content creation
  • Self motivation
  • Professionalism
  • Graphic design
  • Product marketing
  • Customer engagement
  • Attention to detail

Accomplishments

I create uplifting, original, Christian-based content(reels and posts) for multiple Instagram accounts. I am skilled in Canva for graphic design. I post to 5 social media accounts(Instagram and Facebook) every single day, and have been doing so for the past seven years.



Interests

I love fashion, designer labels, thrifting, and bargain hunting

I love music, writing, being creative, and self-improvement

I enjoy spending time with my loved ones and my dogs

Timeline

Customer Service Representative

Internal Revenue Service
01.2007 - 10.2022

Director of Marketing and Advertising/Sales Associate

John's Jewelry
08.2004 - 04.2008

High School Diploma -

Ogden High School

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