Amber Classen
West Bend,Iowa
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Certified Medical Assistant
Palo Alto County Health Systems
Emmetsburg, Iowa
03.2026 - Current
- Collected vital signs and entered patient details into health records.
- Supported provider care by giving injections and medications according to clinic protocols.
- Arranged patient appointments and coordinated follow-up visits.
- Helped physicians and nurses during patient exams by taking vital signs, preparing exam rooms, and updating medical records.
- Organized charts, documents and supplies to maintain team productivity.
- Documented notes during patient visits.
Medical Scribe
Palo Alto County Health System
Emmetsburg, Iowa
07.2018 - 03.2026
- Assisted physicians in patient care by transcribing and entering orders into the Electronic Medical Record system.
- Verified accuracy of dictated reports prior to release for physician review.
- Demonstrated proficiency in use of software programs utilized within healthcare setting.
- Observed examinations and procedures performed by physicians to document findings accurately in the EMR system.
- Facilitated communication between medical staff by conveying critical patient information.
- Collaborated with healthcare team members to discuss and resolve documentation discrepancies.
Patient Registration Representative
Palo Alto County Health System
Emmetsburg, Iowa
11.2017 - 07.2018
- Collected patient demographic information, verified insurance coverage, and updated records.
- Verified insurance eligibility through online portals and phone calls to ensure patient access to care.
- Managed high volume of incoming calls, providing assistance while ensuring professional and courteous communication.
- Educated patients on their rights as well as hospital policies related to care delivery.
- Collaborated with other departments to facilitate seamless operations and improve patient experience.
- Maintained confidentiality of patient information in accordance with HIPAA regulations.
Registered Dental Assistant
Walnut Hills Pediatric Dentistry
Waukee, Iowa
05.2011 - 10.2017
- Reviewed medical histories with each patient before beginning a new course of treatment.
- Obtained informed consent forms from patients prior to performing any treatment procedure.
- Greeted patients, verified insurance coverage, and scheduled appointments to ensure smooth flow of patient care.
- Managed front desk operations, including phone inquiries, appointment scheduling, and insurance verification to enhance patient experience.
- Assisted dentist in the administration of local anesthetics and nitrous oxide sedation.
- Collected payments from patients at time of service or following completion of treatment plan via cash or credit card transactions.
- Sterilized instruments and equipment in accordance with established protocols.
- Documented all treatment plans in patient records according to office standards.
- Performed routine laboratory functions, including taking alginate impressions for study models.
- Prepared trays of instruments for dental procedures.
- Performed intraoral radiographs with digital X-ray equipment.
- Assisted dentists in permanent and temporary restorative procedures, applied dental fillings, placed temporary crowns and seated permanent crowns.
- Educated patients on oral hygiene techniques to promote better oral health and prevent dental issues.
Education
Certified Medical Assisting - Certified Medical Assisting
Mercy College of Health Sciences
Des Moines, Iowa04-2025
Associate of Science - Dental Assisting
Des Moines Area Community College
Ankeny, IA05-2010
Some College (No Degree) - General Studies
Southwestern Community College
Creston, IASkills
- Electronic medical records
- Microsoft office
- Client needs assessment
- Problem solving
- Critical thinking
- Telephone communication
- Time management
- Active listening
- Dependable and responsible
- Friendly, positive attitude
- Vendor relations
Certification
- CPR/First Aid
- Child/Adult Abuse Reporting
References
References available upon request.
Affiliations
- Supply Service Coordinator Iowa FFA Alumni Association (2008-2016)
- Volunteer, West Elementary PIE (August 2022-Present)
Timeline
Certified Medical Assistant
Palo Alto County Health Systems
03.2026 - Current
Medical Scribe
Palo Alto County Health System
07.2018 - 03.2026
Patient Registration Representative
Palo Alto County Health System
11.2017 - 07.2018
Registered Dental Assistant
Walnut Hills Pediatric Dentistry
05.2011 - 10.2017
Certified Medical Assisting - Certified Medical Assisting
Mercy College of Health Sciences
Associate of Science - Dental Assisting
Des Moines Area Community College
Some College (No Degree) - General Studies
Southwestern Community College