Amber Cofer
Bluffton,SC
Summary
Healthcare professional known for high standards and impactful results. Background includes managing patient interactions, resolving complex inquiries, and enhancing overall patient satisfaction. Proven team collaborator with flexible approach to changing needs and commitment to achieving objectives. Skilled in communication, problem-solving, and adaptability.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
The Perfume Outlet
Hilton Head Island, South Carolina
11.2025 - Current
- Delivered high-volume customer support via phone and email, addressing product inquiries, processing orders, handling payments and returns, and resolving general concerns.
- Process customer transactions accurately while maintaining a positive and professional customer experience.
- Resolved customer concerns efficiently and escalated complex issues to management.
- Document customer interactions, inquiries, and resolutions in company systems to maintain accurate records and ensure proper follow-up.
- Cultivated positive customer relationships while managing multiple requests in a fast-paced, high-volume retail environment.
- Utilize product knowledge and consultative selling techniques to recommend fragrances and related products, identify customer needs, and increase sales through upselling and cross-selling.
Customer Service Representative
Swift Transportation
Greer, South Carolina
09.2023 - 06.2024
- Managed a high volume of 75 calls daily, maintaining composure under pressure while providing exceptional service.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, addressed concerns promptly and escalated critical issues to ensure resolution.
- Managed high-stress situations, resolved disputes effectively while ensuring customer satisfaction.
Medical Representative
Beaufort Memorial
Okatie, South Carolina
06.2022 - 07.2023
- Established strong relationships with healthcare professionals, resulting in increased trust and credibility for the organization.
- Scheduled appointments with doctors, pharmacists, and medical teams to promote awareness of new product launches.
- Demonstrated professionalism and empathy during difficult calls, offering emotional support to distressed patients while addressing their concerns.
- Ensured accurate patient records through diligent data entry and effective communication with healthcare professionals.
Patient Care Coordinator
Benton House of Bluffton
Bluffton, South Carolina
03.2019 - 05.2022
- Maintained compliance with HIPAA regulations when handling sensitive patient information, safeguarding client privacy at all times.
- Managed sensitive patient information in accordance with HIPAA guidelines, ensuring confidentiality and privacy for all patients.
- Delivered exceptional customer service by addressing concerns and questions, enhancing patient satisfaction with their care experience.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Education
Some College (No Degree) - Health Sciences
Technical College of The Low-Country
Bluffton, SC09-2026
Skills
- Customer Service
- Call management
- Appointment Scheduling
- Billing software
- Insurance Verification
- HIPAA Compliance Knowledge
- Electronic records
- Data analysis
- Microsoft Office
- Authorization process
- Time Management
- Typing speed 55 wpm
Timeline
Customer Service Representative
The Perfume Outlet
11.2025 - Current
Customer Service Representative
Swift Transportation
09.2023 - 06.2024
Medical Representative
Beaufort Memorial
06.2022 - 07.2023
Patient Care Coordinator
Benton House of Bluffton
03.2019 - 05.2022
Some College (No Degree) - Health Sciences
Technical College of The Low-Country