Amber Cole

Summary

Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.

Overview

years of professional experience

Work History

Receptionist / PC

Total Men's Primary Care

08.2023 - Current

Assisted in maintaining office supplies, tracking inventory levels to prevent shortages.
Developed positive relationships with clients and vendors through effective communication skills.
Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Confirmed appointments, communicated with clients, and updated client records.
Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
Handled sensitive information with discretion while maintaining strict confidentiality standards.

Barista

Starbucks

09.2022 - 07.2023

Delivered exceptional customer service in high-volume environment.
Prepared and served beverages according to company standards.
Maintained cleanliness and organization of work area, ensuring compliance with health regulations.
Trained new baristas on operational procedures and customer service techniques.

Assistant Manager

Chicken Express

04.2019 - 09.2022

Led staff training programs to enhance customer service and operational efficiency.
Developed and implemented inventory management strategies to reduce waste.
Oversaw daily operations to ensure compliance with health and safety regulations.
Coordinated scheduling to optimize labor costs and improve employee satisfaction.
Developed strong working relationships with staff, fostering a positive work environment.

Education

High School Diploma -

Penn Foster High School

Skills

Organization skills
Time management
Verbal and written communication
Customer/Client relations
Appointment scheduling

Documentation and reporting
Service-oriented mindset
Information protection
Staff management
Supply management

Timeline