Amber Comeaux
Ashburn,VA
Summary
Lead IBX Technician with over 10 years of expertise in telecom and data center operations, specializing in installation, maintenance, and troubleshooting of complex systems. Demonstrates strong analytical skills and a collaborative approach, ensuring seamless cross-functional teamwork and timely project delivery. Passionate about driving technological advancements and optimizing infrastructure to meet evolving industry demands.
Overview
11
11
years of professional experience
Work History
Lead IBX Technician
Equinix
05.2019 - Current
- Reads installation plans (Visio Drawings / Spreadsheets) and implements installation accordingly
- Submitting PR for Purchase orders and managing invoices with vendors
- Works with cross functional teams to assist customers new cage buildouts
- Working with vendors to ensure on time of custom orders for customers
- Assisting customers in a wide range of Equinix websites and policies
- Manage site budget for diverse types of facility needs
- Independently racks and stacks customer equipment
- Installs circuits requiring advanced fiber terminations
- Determines work priorities from the ticket queue and ensures adherence to all commit times
- Troubleshoots switched / multiplexed / media converted circuits; escalates to, and works with Networking Group, as needed
- Works with customers to troubleshoot issues
- Installs/Tests/Modifies Cross Connects per SOPs and ensures proper cable management of: coax, fiber, twisted pair copper, and intra-building cross connects
- Independently installs and tests advanced cross connects circuits (switched, multiplexed, etc.)
- Optimized network performance by troubleshooting and escalating circuit issues
- Streamlined operations by enhancing procedural protocols, boosting efficiency.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Field Technician
Ericsson
04.2013 - 01.2019
- Maintained, installed, and repaired many aspects of telecom communication systems
- Microwave radio equipment installation and maintenance (Motorola, Alcatel Lucent, DragonWave, Etc)
- Cell site cabinets and towers break/fix and preventative maintenance (Sprint, AT&T)
- Performed T-1 installations and Ethernet backhaul conversions on Cell Site Routers
- Data center fiber install and maintenance (Switch install, Card swaps and migrations)
- Data Center Server and Network Infrastructure
- Ran Single mode fiber circuits inside cage structure for new install
- Performed Fiber maintenance (BERT and RFC testing, Visual fault locators, Clean and scope fiber endpoints, spliced and replaced connections)
- Worked with Sprint Nascar on East coast for COW placement inside Infield for added capacity
- Worked on Cisco router upgrade in Northern VA
- Assisted AT&T in NYC for their carrier adds and upgrades on Lucent cabinets
- Developed and used several types of MOPS and SOWs for different customers
- Worked closely with customers to meet their specific requests with both Technical and non-technical backgrounds
- Performed 800 and 1900 LTE upgrades and carrier adds for Lucent cabinets
- Did preventive maintenance inspections on all Cell sites in local area including battery audit and card audit
- Worked on DC circuits at -48dc value up to AC circuits 480V with double breaker systems inside power cabinets
- Repaired and replaced several types of rectifiers shelfs, PDUs, POEs and other power units
- Optimized network performance by upgrading over 50 cell sites to LTE standards
- Managed comprehensive fiber optic system maintenance, ensuring peak performance
- Pioneered advanced network solutions, significantly boosting system capacities
- Collaborated with cross-functional teams to streamline telecom installations.
Education
Associate of Science - Electrical Engineering
ITT Technical Institute
Norfolk, VA04.2014
Skills
Attention to Detail
Customer Service
Works Well Under Pressure
Multitasking and Organization
Troubleshooting
Installation and Repair
Hardware Installation
Tech-Savvy
Fiber Optics
Personal Information
Title: FMP
Timeline
Lead IBX Technician
Equinix
05.2019 - Current
Field Technician
Ericsson
04.2013 - 01.2019
Associate of Science - Electrical Engineering
ITT Technical Institute