Amber Cook
Granite Works
Paw Paw
9
years of professional experience
Results-driven Administrative and Sales Management Professional with a proven ability to support executive leadership and optimize business operations. Skilled in managing schedules, maintaining confidential records, and resolving complex customer concerns. Demonstrates strong communication and organizational skills to ensure efficient workflows and alignment with business priorities.
Work History
Director of Sales and Operations
6 Years- Worked closely with both business owners to oversee business needs, workflow and priorities.
- Managed pipeline reviews, forecasting, and quote follow-up to improve deal visibility.
- Built and maintained distributor and contractor relationships to expand specification opportunities.
- Collaborated with operations and production teams to resolve order constraints and delivery issues.
- Enhanced customer satisfaction levels by addressing concerns promptly and providing tailored solutions.
- Established strong partnerships with industry influencers to expand brand recognition and drive business growth.
Administrative Specialist
3 Years- Coordinated daily administrative operations, supporting scheduling, correspondence, and office workflow consistency.
- Managed customer and vendor communications, resolving inquiries and directing requests to appropriate departments.
- Maintained accurate records, files, and documentation to support compliance and reporting needs.
- Prepared invoices, purchase orders, and internal forms with attention to detail and deadline adherence.
- Supported project coordination by tracking materials, orders, and status updates across teams.
Education
Dental Assisting
Skills
Sales leadership
Office management
Schedule coordination
Conflict management
Sales strategy development
Interpersonal communication
Timeline
Director of Sales and Operations
Granite Works
11.2020 - CurrentRead More
Administrative Specialist
Granite Works
11.2017 - 11.2020Read More
Ross Medical Education Center
Dental Assisting
Read More