Amber Cordova
Staten Island,NY
Summary
Dedicated candidate eager to leverage knowledge in social services and program development. Skilled in running social services initiatives and developing policies and procedures. Collaborative and committed to addressing social issues to improve quality of life in marginalized communities.
Overview
5
5
years of professional experience
Work History
Administrator
Best Care
2023.05 - Current
- Streamlined office operations by implementing efficient administrative systems and procedures.
- Improved employee productivity with effective time management strategies for daily tasks.
- Enhanced internal communication by creating a centralized information hub accessible to all staff members.
- Reduced overhead costs through careful budget management and resource allocation.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Developed comprehensive training programs for new hires, ensuring they were equipped with the necessary skills to succeed in their roles.
- Established an organized filing system that streamlined document retrieval and reduced misplaced files.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Conducted regular audits of operational processes, identifying areas for improvement and implementing solutions accordingly.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Coordinated with human resources department to handle payroll and personnel databases.
- Managed company schedule to coordinate calendar and arrange travel.
- Collected, arranged, and input information into database system.
Nurse Staffing Coordinator
Shoreview Nursing & Rehabilitation
2022.01 - 2023.05
- Enhanced patient care by implementing evidence-based nursing practices and protocols.
- Reduced medication errors through thorough double-checking of prescriptions and dosages.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Mentored new nursing staff members, fostering teamwork and improving unit efficiency.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Documented nursing services provided and uploaded to comprehensive tracking systems for health records and billing.
- Protected confidentiality of information related to patient care activities and EMS operations.
- Identified and assisted with opportunities for performance improvement activities on unit and with other service areas.
- Managed care from admission to discharge.
Service Coordination Unit Supervisor
Attending Home Care
2019.03 - 2022.01
- Enhanced service delivery by streamlining communication channels and implementing efficient scheduling practices.
- Optimized team performance by providing ongoing support, feedback, and training opportunities for staff members.
- Reduced client complaints and improved satisfaction by addressing concerns promptly and creating action plans for resolution.
- Developed strong community partnerships to enhance resource availability and support for clients in need.
- Implemented new case management software to streamline documentation processes, ultimately saving time and improving record accuracy.
- Facilitated monthly team meetings to review progress, address challenges, and set goals for continuous improvement within the unit.
- Mentored new hires by providing comprehensive training on company policies, procedures, and service delivery standards.
- Overlooking coordination department and ensured patient's were receiving the best care needed
- Assisted with staffing cases
- Assisted the aides with any payroll related issues they may have had
- Was a form of contact between insurance companies to verify and or confirm services
Education
Associate of Science - Mental Health
Kingsborough Community College of The City University of New York
Brooklyn, NY03.2023
GED -
Kingsborough Community College of The City University of New York
Brooklyn, NY01.2021
Skills
- New Hire Onboarding
- Presentation Creation
- Information Management
- Executive Support
- Staff Management
- Customer Service
- Employee Supervision
- Timesheet Processing
- Supplies Ordering
- Schedule Coordination
- Office Administration
- Recordkeeping and File Management
- Meeting facilitation
- Strategic Planning
- Network Administration
Timeline
Administrator
Best Care
2023.05 - Current
Nurse Staffing Coordinator
Shoreview Nursing & Rehabilitation
2022.01 - 2023.05
Service Coordination Unit Supervisor
Attending Home Care
2019.03 - 2022.01
Associate of Science - Mental Health
Kingsborough Community College of The City University of New York
GED -
Kingsborough Community College of The City University of New York
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