Amber Courtney
Statesville,NC
Summary
Professional in property management with strong background in tenant relations, lease administration, and property maintenance. Skilled at coordinating with teams to ensure smooth operations, adaptable to changing needs, and consistently focused on achieving results. Known for strong communication, problem-solving abilities, and proactive approach to managing property issues.
Overview
9
9
years of professional experience
Work History
Assistant Property Manager
Hawthorne Residential
01.2023 - Current
- Consistently enforcing community and company policies
- Averaging a .05% delinquency rate
- Averaging a 75% renewal/retention rate
- Dealing with resident complaints, concerns, and requests in a timely manner
- Assuming Community Manager's duties/authority in absence of immediate supervision
- Preparing, reviewing, and closing financial books for assigned properties monthly
- Preparing final account statements for previous residents
- Accepting rental payments and posting rents to the computer while tracking delinquency daily
- Assisting in monitoring renewals and distributing and following up on renewal notices
Lease Up Manager
RKW Residential
01.2022 - 01.2023
- Effectively networked with local community and planned events to advertise the new property
- Consistently closed deals with an average closing ratio of 55%
- Strategically marketed the property to a niche area
- Organized grand opening events
- Managed multiple social media accounts
Leasing Office Manager
Aldon Management
01.2019 - 01.2022
- Completed monthly network marketing, weekly business-to-business marketing, and daily online marketing
- Won Leasing Agent of the Year 2020
- Assisted in various weekly and monthly reports
- Worked as a team player to meet and exceed occupancy goals with an average closing ratio of 58%
- Managed the social media platforms and outreach marketng programs
- Oversaw two full-time leasing personnel and one part-time concierge
Leasing Consultant
Internacional Realty
01.2018 - 01.2019
- Participated in Internacional Leasing, Risk Management, and Safety Programs
- Consistently won leasing consultant of the month
- Maintained monthly market surveys and knowledge of competitors
- Greeted, toured, qualified, and closed prospective residents
- Delivered unmatched service to residents to exceed their expectations, while maintaining resident retention
District Recruiter
Farmers Insurance
01.2016 - 01.2018
- Identified and sourced candidates using job boards, social media, career fairs, and networking events
- Screened potential candidates to asses their financial readiness and suitability for agency ownership
- Built a robust pipeline of qualified candidates and maintained those relationships
- Conducted individual and group presentations to introduce Farmers Insurance Agency Ownership Program
- Followed up consistently to answer questions and guide candidates through the process
- Conducted interviews
- Provided training guidance and encouraged other resources, mentoring, and support programs as they establish their agencies
- Documented progress and metrics on each candidate
- Collaborated with other District Recruiters and Managers to identify market needs and align recruitment goals with business goals
Education
Associate of Applied Science -
Northwest Vista College
Texas05-2020
Skills
- Administrative support
- Staff management
- Property management
- Rent collection
- Policy enforcement
- Records management
- Real estate
- Resident retention
Timeline
Assistant Property Manager
Hawthorne Residential
01.2023 - Current
Lease Up Manager
RKW Residential
01.2022 - 01.2023
Leasing Office Manager
Aldon Management
01.2019 - 01.2022
Leasing Consultant
Internacional Realty
01.2018 - 01.2019
District Recruiter
Farmers Insurance
01.2016 - 01.2018
Associate of Applied Science -
Northwest Vista College
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