Amber Coward
Skidmore,Texas
Summary
Detail-oriented administrative professional with a background in customer service, logistics, and office support. Brings strong calendar coordination, QuickBooks accounts payable, inventory reporting, and HIPAA-compliant recordkeeping skills to keep daily operations organized and customers informed.
Overview
22
22
years of professional experience
Work History
CUSTOMER SERVICE/LOGISTICS
Grant Prideco
Navasota, TX
03.2019 - 07.2026
- Coordinated inbound and outbound truck shipments, scheduling arrivals and preparing loads to ensure timely operations.
- Managed communication with customers and carriers to resolve issues and confirm delivery requirements, enhancing customer satisfaction.
- Acted as primary customer liaison to address inquiries and maintain high levels of satisfaction.
- Prepared and distributed monthly customer inventory reports, ensuring accuracy and timely delivery to support inventory management.
- Scanned, recorded, and filed Bills of Lading and shipping documentation to maintain accurate records.
ADMINISTRATIVE ASSISTANT
Arens Services
Brenham, TX
02.2016 - 02.2019
- Coordinated executive scheduling to optimize leadership availability for meetings. and calendar coordination for executive leadership, optimizing time management.
- Managed accounts payable by maintaining up-to-date records in QuickBooks, ensuring timely payment of bills and processing of invoices. Handled phone inquiries and dispatched tow trucks, managed maintenance logs for vehicles, and ensured compliance with state paperwork requirements for vehicle releases, liaising with insurance and law enforcement.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained accurate records through meticulous data entry and database management, safeguarding essential company information.
DISPATCHER
Washington County Communications
Brenham, TX
01.2015 - 09.2016
- Answered emergency (911) and non-emergency calls, dispatching appropriate responders while providing critical instructions to callers for effective crisis management.
- Operated TCIC/NCIC databases to retrieve and enter records for persons, vehicles, and property, enhancing support for law enforcement investigations.
- Entered reports for missing persons, wanted persons, and stolen property into state and national databases, ensuring timely updates for law enforcement agencies.
- Prepared and filed administrative paperwork and completed background checks for jury duty.
OWNER
Stay
Chappell Hill, TX
04.2011 - 01.2015
- Coordinated medical appointments and supported family recovery and daily needs while managing full-time caregiving and household operations.
- Administered financial operations for small consulting business by organizing receipts, maintaining filing system, and preparing documents for CPA.
- Processed bill payments and maintained household and business records to ensure compliance and readiness for accounting.
NURSING ASSISTANT
Brenham Clinic
Brenham, TX
02.2006 - 04.2011
- Streamlined medical records management by preparing patient charts and maintaining organized filing systems for clinical staff.: prepared patient charts, routed tickets, and maintained organized filing systems for clinical staff.
- Performed patient check-ins, recorded vital signs and medication lists, and documented visit reasons to support efficient clinical workflows.
- Managed IMM Track immunization records for accurate tracking of children's vaccinations and compliance with health regulations.
- Facilitated phone communications by taking messages for providers and organizing referral requests for timely follow-up., took messages for providers, and processed referrals and prescription faxes.
OWNER
Amber's Little Angel's
Brenham, TX
04.2005 - 02.2006
- Managed small daycare, maintained accurate attendance records, and communicated with families regarding schedules and children's needs.
- Designed age-appropriate games and crafts to encourage learning and social development.
- Prepared nutritious meals and maintained a safe, clean environment to support children's health and well-being.
SECRETARY
Schultz Tax
Industry, TX
02.2004 - 01.2005
- Managed client calls and scheduled appointments for Schultz Tax office.
- Coordinated document transmission to satellite offices, maintaining orderly physical and digital files for efficient access.
- Organized tax files, forms, and correspondence for accurate office records.
- Scanned, organized, and maintained client tax documents to ensure secure and accurate filing.
- Prepared mailings, packets, and documents for tax season workflows.
Education
Telecommunicator License -
Texas A&M Public Safety
12-2015
Fire Fighting 1 -
TEEX Fire School
College Station, TX07-2011
High School Diploma -
Brenham High School
Brenham, TX05-2001
CNA - Nursing
Blinn College
College Station, TXSkills
- Customer service
- Customer relations
- QuickBooks accounting
- Bookkeeping
- Data entry
- Recordkeeping
- Inventory management
- Dispatch systems
- Problem-solving
- Multitasking
- Communication
- Teamwork
- Remote office availability
- Fast Learner
- HIPAA
- Customer service
Personal Information
- Title: Administrative Assistant
- Work Permit: Authorized to work in the US for any employer.
Custom section
- Work Authorization
- Authorized to work in the US for any employer.
Timeline
CUSTOMER SERVICE/LOGISTICS
Grant Prideco
03.2019 - 07.2026
ADMINISTRATIVE ASSISTANT
Arens Services
02.2016 - 02.2019
DISPATCHER
Washington County Communications
01.2015 - 09.2016
OWNER
Stay
04.2011 - 01.2015
NURSING ASSISTANT
Brenham Clinic
02.2006 - 04.2011
OWNER
Amber's Little Angel's
04.2005 - 02.2006
SECRETARY
Schultz Tax
02.2004 - 01.2005
Telecommunicator License -
Texas A&M Public Safety
Fire Fighting 1 -
TEEX Fire School
High School Diploma -
Brenham High School
CNA - Nursing
Blinn College