Amber Cruz
Columbus,IN
Summary
Dynamic Pharmacy Technician with proven expertise at Walgreens in medication dispensing and workflow optimization. Recognized for enhancing patient satisfaction through exceptional customer service and meticulous inventory management. Strong problem-solving skills and commitment to confidentiality ensure compliance and safety in all operations. Adept at collaborating with healthcare professionals to deliver optimal patient care.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Walgreens
Greenwood, IN
11.2013 - Current
- Assisted pharmacists with prescription processing and medication dispensing tasks.
- Maintained accurate inventory by tracking medication stock levels and expiration dates.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Supported pharmacy operations by preparing medication orders for patient pickup efficiently.
- Collaborated with healthcare professionals to ensure optimal patient care and medication safety.
- Conducted regular cleaning and maintenance of pharmacy equipment to uphold compliance standards.
- Trained new staff on pharmacy procedures, enhancing team efficiency and performance consistency.
- Implemented process improvements that streamlined workflow and reduced medication errors effectively.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Developed and implemented improvements to pharmacy organization system.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Managed opening and closing duties for pharmacy.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Expedited insurance claim resolutions by liaising with healthcare providers and insurance companies on patients'' behalf.
- Provided exceptional customer service, resolving queries and concerns with empathy and professionalism.
- Utilized pharmacy management software to process prescriptions efficiently.
- Collaborated with healthcare professionals to clarify prescription details, ensuring accuracy.
- Conducted routine checks of pharmaceutical stocks to maintain quality control.
- Implemented system for tracking expired medications, ensuring pharmacy compliance with regulations.
- Provided critical support in emergency situations, quickly gathering necessary medications.
- Enhanced patient care by accurately filling prescriptions under pharmacist supervision.
- Streamlined drug distribution processes, reducing wait times for patients.
- Assisted in management of prescription deliveries, improving patient convenience.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Supported insurance claim processing, facilitating smoother patient transactions.
- Engaged in continuous learning to stay updated on pharmaceutical practices and products.
- Improved pharmacy operations efficiency with meticulous record-keeping of patient information and prescriptions.
- Educated patients on medication usage and precautions, enhancing patient understanding and safety.
- Assisted pharmacists in preparing and dispensing medications to ensure patient safety.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
CCMA
Major Health Partners
Shelbyville, IN
03.2023 - 03.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
Education
High School Diploma -
Greensburg Community High School
Greensburg, IN06-1995
Skills
- Problem-solving skills
- Team collaboration
- Confidentiality and HIPAA
- Workflow optimization
- Answering customer questions
- Insurance billing
- Medication dispensing
- Prescription filling
- Supply restocking
- Pharmacy and customer records management
- Drug inventory control
- Labeling accuracy
- Drug safety
- Pharmaceutical calculations
- Stocking shelves
- Processing payments
- Interpreting and processing medication orders
Languages
Spanish
Professional Working
Timeline
CCMA
Major Health Partners
03.2023 - 03.2026
Pharmacy Technician
Walgreens
11.2013 - Current
High School Diploma -
Greensburg Community High School